Dominick Birge
Margate,US
Summary
Assertive Enforcement Agent adept at maintaining high productivity and efficiently completing tasks. Possess specialized skills in regulatory compliance, conflict resolution, and surveillance techniques. Excel in communication, teamwork, and adaptability, ensuring effective enforcement actions and positive outcomes in challenging situations.
My technical background includes experience in development and as a communication professional with 7 years of experience in financial data analysis, social media management, and web development. Skilled in team leadership, project management, and implementing innovative solutions to enhance operational efficiency and customer satisfaction. Proficient in HTML5, CSS, and Google Analytics, demonstrating a strong ability to streamline processes and improve service delivery.
Overview
7
7
years of professional experience
Work History
Water Billing Specialist
City of Sunrise
Sunrise
07.2024 - Current
- Managed water billing processes, ensuring accurate invoicing and timely collections.
- Analyzed financial data to identify cost-saving opportunities, improving budget efficiency.
- Collaborated with cross-functional teams to streamline billing operations, enhancing service delivery.
- Resolved customer billing inquiries, achieving high satisfaction rates through effective communication.
- Implemented new financial tracking systems, resulting in improved financial reporting accuracy.
- Streamline water billing operations through data analysis and financial reporting, implementing cost-effective solutions for revenue collection and customer service excellence.
- Monitor payment processing accuracy and maintain detailed financial records while resolving billing discrepancies and ensuring compliance with local regulations.
- Partner with cross-functional teams to optimize billing processes, enhance customer communication, and develop efficient payment tracking systems.
- Drive improvements in collection rates through strategic payment plan implementations and proactive account management strategies.
- Develop and implement digital solutions for streamlined billing operations, reducing processing time and enhancing customer satisfaction.
Code Compliance
City of Fort Lauderdale
Fort Lauderdale
12.2023 - 07.2024
- Code violations and enforcement of the citywide ordinances.
- Maintain city ordinances with citations and magistrate hearings.
- Enhance citizen interaction and compliance by providing expert assistance with code violations.
Right of Way Enforcement
City and County of Denver
Denver
04.2022 - 11.2023
- Ensure public safety by issuing citations and resolving disputes in Denver's right of way.
- Maintain city values through effective communication and field operations.
- Enhance citizen interaction and compliance with transportation regulations.
Social media intern
Jeff’s express car wash
Fort Lauderdale
08.2019 - 05.2023
- Helped build a social media profile for a small family-owned car wash.
- Made a Google presence and helped with Google Analytics.
- Led a team of three developing a website for the company.
Parking Enforcement
Sp plus
Denver
03.2022 - 04.2022
- Oversaw 8 parking lots, issued tickets for unpaid or illegal parking, ensured compliance.
- Managed parking enforcement, achieved reduced violations, maintained orderly lots.
- Utilized attention to detail in identifying violations, contributed to efficient lot management.
- Monitored and enforced parking regulations across 8 lots, issuing citations for non-compliance and unauthorized parking to maintain facility order.
- Streamlined parking enforcement operations through systematic lot monitoring, ensuring compliance and maximizing space utilization.
- Implemented strategic patrol patterns across multiple parking facilities, documenting violations and maintaining detailed citation records.
Fulfillment expert and team lead
Target
Fort Lauderdale
11.2018 - 03.2022
- Led a team of 30 to achieve a 95% order satisfaction rate, enhancing team efficiency.
- Conducted order audits, ensuring accuracy and compliance with labeling standards.
- Managed fulfillment operations, optimizing processes for timely order completion.
- Streamlined fulfillment operations and enhanced team performance, leading to consistent 95% order completion and satisfaction rates across daily operations.
- Implemented rigorous quality control protocols for order verification, ensuring accurate labeling and maintaining precise inventory tracking systems.
- Fostered strong team dynamics and mentored staff members while coordinating daily fulfillment activities to meet customer expectations.
- Developed systematic approach to order processing and inventory management, reducing errors and optimizing workflow efficiency.
Education
Masters - Web Development and Web Design
University of Florida
Gainesville08.2023
Communication and Multi-media Studies -
Florida Atlantic University
Boca Raton05.2021
Skills
- Microsoft Office
- Adobe Creative Cloud
- HTML5
- CSS
- Team Leadership
- Social Media Management
- Google Analytics
- Web Development
- Project Management
- Data Analysis
- Content Creation
- SEO Strategies
- Responsive Design
- Technical Writing
- Digital Marketing
- User Experience
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
Additional Information
President's List - Florida Atlantic University, Made president's list 5 consecutive semesters
Timeline
Water Billing Specialist
City of Sunrise
07.2024 - Current
Code Compliance
City of Fort Lauderdale
12.2023 - 07.2024
Right of Way Enforcement
City and County of Denver
04.2022 - 11.2023
Parking Enforcement
Sp plus
03.2022 - 04.2022
Social media intern
Jeff’s express car wash
08.2019 - 05.2023
Fulfillment expert and team lead
Target
11.2018 - 03.2022
Masters - Web Development and Web Design
University of Florida
Communication and Multi-media Studies -
Florida Atlantic University