Dominick Brown
Lubbock,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes at Aptive Environmental, demonstrating exceptional time management and problem-solving skills. Proficient in SQL, Python, and Excel, adept at fostering teamwork and collaboration. Achieved significant improvements in efficiency and productivity, showcasing a commitment to excellence and a results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
GNC Live Well
06.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Pro
Aptive Environmental
05.2022 - 08.2022
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Streamlined service processes, resulting in improved efficiency and productivity.
- Enhanced customer satisfaction by providing timely and efficient service solutions.
Cook/Meal Prep
Long John Silvers A&W
01.2019 - 05.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Arts - Information Technology
Texas Tech University
Lubbock, TX05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Sql
- Excel
- Python
- Data Entry
- Database Systems Management
- Microsoft 365/ Windows/ Apple
Affiliations
- ATIP
- ColorStack
Certification
- Comptia Security+ Expected by June 2024
- Google Cyber Security by June 2024
Timeline
Sales Associate
GNC Live Well
06.2023 - 11.2023
Service Pro
Aptive Environmental
05.2022 - 08.2022
Cook/Meal Prep
Long John Silvers A&W
01.2019 - 05.2021
Bachelor of Arts - Information Technology
Texas Tech University