Dominick Cardella
Arlington Heights,IL
Summary
Proven leader with a track record of being a hard-working and reliable supervisor and employee. Specializes in leadership and strategic planning, improving employee performance and capability, financial management, and inventory control. Achieves high standards in product quality and efficiency as front & back-of-house line-cook, barista, and supervisor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Line Cook
CoCo & Blu
02.2023 - Current
- Maintaining consistent reliability with assisting last minute shift coverage and additional tasking.
- Resolving customer complaints and issues and offering thoughtful solutions to maintain customer satisfaction.
- Managing cash handling procedures and maintaining accuracy in financial transactions, minimizing any discrepancies.
- Developing and implementing new processes and procedures to streamline operations.
Front-of-House Trainer
Chick-fil-A
03.2020 - 03.2022
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
Product Associate
Armour Magnetic Components
07.2017 - 08.2019
- Improved product functionality by diagnosing, repairing, and re-assembling electrical components accurately.
- Implemented rigorous quality control measures, ensuring consistently high standards across all outbound components.
- Achieved timely dispatch of orders using effective time management strategies during the repairing process.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Associate of Arts -
Oakton Community College
Des Plaines, ILSkills
- Customer-Oriented
- Motivational Leadership
- Strategic Planning
- Financial Management
- Training and mentoring
- Inventory control and record keeping
Accomplishments
- Chick-fil-A 2021 Employee of the Year
- Successful Chicagoland Marathon runner
- Captain and Qualifier for International Speech & Debate, executing gold and high-qualifying performances at competitions
Certification
- BASSET and Food Handlers licensed
Timeline
Shift Supervisor/Line Cook
CoCo & Blu
02.2023 - Current
Front-of-House Trainer
Chick-fil-A
03.2020 - 03.2022
Product Associate
Armour Magnetic Components
07.2017 - 08.2019
Associate of Arts -
Oakton Community College