Dominick Flowers
Los Angeles,CA
Summary
Motivated, Professional seeking a management position where I can help facilitate daily goals, execute different task, act as a link between peers and employees. Team player who is confident working in a fast-paced environment, with a passion to continue learning and growing.
Overview
10
10
years of professional experience
Work History
Multi-Unit Concept Manager
Areas USA
01.2020 - Current
- Managed daily operations of high-volume restaurants
- Drive optimal guest satisfaction and standards in operations and how guest satisfaction could be improved
- Created weekly reports on tracking key metrics such as labor hours, sales volumes
- Execute corporate programs, LTO’s, and policies
- Evaluate employee’s performance and identify hiring and training needs
- Conducted regularly inspections of units to ensure cleanliness, safety standards, equipment were met according to local laws and regulations
- Trained and coached managers on best practices for personal management, customer relations, inventory management, union handbook, and store operations
Assistant Concept Manager
Areas USA
09.2017 - 01.2020
- Created schedules, placed orders with our vendors, facilitated store meetings, lead shifts, implemented and reinforced new work procedures
- Drive optimal guest satisfaction and standards in operations
- Execute corporate programs, promotions, and policies
- Assist store manager with monitoring labor during shifts, month ending inventory, profit and loss statements, forecasting labor and scheduling needs
- Control food and health related safety within the establishment
- Manage behaviors and productivity from my team, and coach, train, develop and motivate my associates
Supervisor
Areas USA
06.2016 - 09.2017
- Supervise the Shifts operations in the restaurant and liaise with the kitchen staff
- Respond to customer needs, issues, comments and problems to ensure a quality experience
- Supervise the maintenance/sanitation of the restaurant and equipment during the shift
- Communicate and Support management team in day-to-day operations, guidelines, standards and polices
- Document and record all reports and present to the manager
- Maintain NPS (Net Promoter Score) and follow up with employees about surveys
Intern
Jersey Mike Subs
01.2016 - 03.2016
- Performed weekly and monthly inventory
- Performed profit and loss statements as well monitoring, evaluating, and auditing food, and beverage
- Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
Residential Advisor
Art Institute of California-San Diego
11.2014 - 03.2016
- Managed various administrative duties including maintenance requests, incident reports, and room transfers
- Created, planned, and implemented educational, social, and recreational programs for 80 housing students
- Perform general office tasks (e.g., responding to student inquiries, answering phones, filing, making posters/flyers and updating activities calendar)
- Developed mediation and conflict resolution skills
- Resident in the housing facility I develop a personal relationship with each student in their unit as soon as possible, alert to the attitudes, achievements and problems of each student
Education
Bachelor of Science - Hospitality Food & Beverage Management
Art Institute of California- San Diego
03.2016
Skills
- Operations Management
- Customer Service
- Critical Thinking
- Project Planning
- Goal-Oriented
- Conflict resolution
- Inventory Management
- Time Management
- POS System
- Microsoft Office
Timeline
Multi-Unit Concept Manager
Areas USA
01.2020 - Current
Assistant Concept Manager
Areas USA
09.2017 - 01.2020
Supervisor
Areas USA
06.2016 - 09.2017
Intern
Jersey Mike Subs
01.2016 - 03.2016
Residential Advisor
Art Institute of California-San Diego
11.2014 - 03.2016
Bachelor of Science - Hospitality Food & Beverage Management
Art Institute of California- San Diego
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