Dominick Fortunato
Winter Haven,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Security Host
Island H2O Water Park (Premier Parks)
Kissimmee, FL
02.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Searched bags manually to identify prohibited items and contraband.
- Provided assistance to guests in a courteous manner.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Conducted security checks of facilities, equipment, and personnel.
Call Center Supervisor
MCI Mass Markets
Winter Haven, FL
01.2021 - 02.2024
- Conducted regular performance reviews and provided constructive feedback to team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
Ride Operator
Legoland Florida Resort
Winter Haven, FL
06.2016 - 01.2021
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated team members through recognition programs and performance-based incentives.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained updated knowledge through continuing education and advanced training.
- Resolved guest complaints in a professional manner.
Education
High School Diploma -
Winter Haven High School
Winter Haven, FL05-2016
Skills
- Incident reporting
- Bag searches
- Emergency coordination
- Security checks
- Team leadership
- Performance reviews
- Customer service
- Conflict resolution
Timeline
Security Host
Island H2O Water Park (Premier Parks)
02.2024 - Current
Call Center Supervisor
MCI Mass Markets
01.2021 - 02.2024
Ride Operator
Legoland Florida Resort
06.2016 - 01.2021
High School Diploma -
Winter Haven High School
Similar Profiles
Cash BowlingCash Bowling
Line Cook at Island H2O Live Water ParkLine Cook at Island H2O Live Water Park
ALMARIE FALCONALMARIE FALCON
Cash Controller at H2O Water ParkCash Controller at H2O Water Park
Henry FeletiHenry Feleti
Reservationist at Premier ParksReservationist at Premier Parks
Zoey DarkZoey Dark
Crew Member at Marco’s PizzaCrew Member at Marco’s Pizza
Jerderika JohnsonJerderika Johnson
Executive Assistant at Gordon Food ServiceExecutive Assistant at Gordon Food Service