Jason Pooley

• The Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property.
• As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
• Conduct interior and exterior Resort foot patrol to identify undesirable conditions
• Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
• Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
• Documentation and report writing
• Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
• Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
• Handle violations of Resort policy, civil laws and undesired conduct
• Work with state of the art technology to detect and respond to safety systems
• Provide cash escorts for cashiers to/from cash room to their work station
• Respond to security and emergency calls and prioritize the work in a timely manner
• Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
• Provide key assist
• Issue contractor and visitor badges
• Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
• Provide accurate information to guests, cast members and vendors seeking directions and hours of operation.

- Foreperson

July 2024-Present

• Work alongside Security leadership to ensure the safety and security of the frontline operations
• Ensure frontline security host are in compliance with all safety and security guidelines and policies.
• Engaging with guest who are in need of assistance with their experience when entering Walt Disney World, utilizing safety and security measures.
• Engaging with security host to ensure they are properly taking rest time, hydration and lunches throughout their shift time.
• Collectively working with control center, leadership, and land units during escalated situations.
• Ensuring all security systems are working at the highest capacity to ensure safe entry for all guest and cast members.
• Discarding any potential items that are prohibited to enter Walt Disney Work parks and resorts.

- Fireworks Scheduling Coordinator

July 2024- Present

• Creating multiple Excel platforms for scheduling purposes
• Properly selecting trained individuals to an assigned area during daily fireworks road closures
• Engaging with Leadership to ensure all security host are in compliance to ensure safety and security during their task.
• Communicating with the Security Office Coordinator to ensure all security host that are scheduled for road closures are available for their shift upon request.

MK Fireworks Core Team

October 2023- Present

• Securing all road closures under the direction of the Security Leadership and Sky Show Fireworks Leadership.
• Properly securing assigned areas with road closures signs, cones, vehicles and emergency yield lighting.
• Properly opening road closures after every event is cleared of all possible hazardous conditions to road traffic.
• Radio communication to all cast members as needed throughout operations.

• Patrols all areas of the property.
• assists owner/guests with room access.
• Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections.
• Responds to accidents, contacts EMS or administers first aid/CPR as required.
• Assists owner/guests/associates during emergency situations.
• Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary.
• Completes incident reports to document all Loss Prevention related incidents.
• Handles all interruptions and complaints. Resolves safety hazard situations.
• Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses.
• Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; release information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties

• Secure premises and personnel's by patrolling property
• Equipment and access points permitting entry
• Monitoring surveillance equipment.
• Prevent losses and damage by reporting irregulars; informing violators of policy and procedures; Restraining trespassers.
• Control traffic by directing drivers
• Responding to, investigate, and write reports on all incidents and accidents including medical emergencies, fires, alarms, bomb threats, etc. in accordance with the Operating Procedure Manual.
• Maintain open commutations with police to report ongoing issues.
• Performed virtual patrols and routine patrols of zone/beat.

• Secure premises and personnel's by patrolling property
• Equipment and access points permitting entry
• Monitoring surveillance equipment.
• Prevent losses and damage by reporting irregulars; informing violators of policy and procedures; Restraining trespassers.
• Control traffic by directing drivers
• Responding to, investigate, and write reports on all incidents and accidents including medical emergencies, fires, alarms, bomb threats, etc. in accordance with the Operating Procedure Manual.
• Maintain open commutations with police to report ongoing issues.
• Performed virtual patrols and routine patrols of zone/beat.