Dominick Graves
Wichita,KS
Summary
Enthusiastic and adaptable professional with CompTIA A+ certification and actively pursuing Network+ and Security+ certifications. Proven ability to manage teams, troubleshoot issues, and deliver exceptional results in fast-paced environments. Currently serving as a Help Desk Technician at ISPN Network Services, providing first-line technical support for troubleshooting client technical issues leveraging expertise in Microsoft Windows, Apple OS, basic networking, port forwarding, remote access and customer service to ensure timely client solutions and satisfaction. Committed to continuous learning and adept at quickly grasping new concepts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk Technician
ISPN Network Services
05.2024 - Current
- Provided first-line technical support to customers via phone, email, or chat, troubleshooting connectivity issues, assisting with network setup, and resolving hardware and software problems.
Assistant Store Manager
Leslie's Pool and Spa
01.2022 - 11.2023
- Managed inventory effectively, ensuring proper stock levels and implementing loss prevention strategies.
Bartender
On The Border
10.2018 - 03.2020
- Maintained a welcoming atmosphere for guests while efficiently managing bar inventory and supplies.
Delivery Driver
Bashams Rent to Own
04.2016 - 10.2018
- Safely transported and delivered customer packages, ensuring accuracy and customer satisfaction.
Satellite Cable Technician
Blue Sky Satellite Services
03.2015 - 04.2016
- Installed and configured new customer systems and educated on proper use.
Education
High School Diploma -
Maize High School
Maize, Kansas05.2012
Skills
- Team Leadership
- Troubleshooting (Problem Solving)
- File Management
- Installation
- Customer Service
- Microsoft Windows
- Mac
- Security Awareness
- Leadership
- Service Management
- Professionalism
- Software Updates
- Issue Resolution
- Remote System Analysis
Certification
- CompTIA A+
- CompTIA Network+ (in progress)
- CompTIA Security+ (in progress)
Personal Information
Title: IT Technician
Timeline
Help Desk Technician
ISPN Network Services
05.2024 - Current
Assistant Store Manager
Leslie's Pool and Spa
01.2022 - 11.2023
Bartender
On The Border
10.2018 - 03.2020
Delivery Driver
Bashams Rent to Own
04.2016 - 10.2018
Satellite Cable Technician
Blue Sky Satellite Services
03.2015 - 04.2016
High School Diploma -
Maize High School