Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Wil Arnell

Tulsa,Oklahoma

Summary

I am a dedicated and versatile professional with a strong track record of success across diverse industries. My skills in leadership, organization, and communication allow me to excel in fast-paced, dynamic environments. I thrive on problem-solving, building strong relationships, and managing complex tasks with efficiency and precision. Whether collaborating with a team or working independently, I bring a solution-oriented mindset, adaptability, and a commitment to delivering high-quality results. My passion for creating inclusive and effective systems ensures that I contribute meaningfully to any organization's success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Help Desk Technician

CVS Pharmacy
Tulsa, OK
01.2025 - Current
  • Supported pharmacies and providers with prescription inquiries, insurance verification, and billing issues.
  • Provided support for online account access and prescription management troubleshooting.
  • Maintained up-to-date case documentation for future reference.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained a positive working relationship with pharmacy staff, healthcare professionals, and management.

Venue/ Festival Coordinator

Boot's Bison Ranch
Trapper Creek, Alaska
05.2006 - Current
  • Planned and coordinated festival logistics, including scheduling, budgeting, staffing, and security.
  • Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Implemented sustainability practices in event planning and execution, reducing environmental impact.

Content Moderator/ Content Specialist

NDA Required
Tulsa, Oklahoma
04.2022 - 12.2024
  • Led peer training programs to ensure adherence to regulations and policies, improving team compliance by 20%.
  • Evaluated user reports regarding potential violations of terms of service while reducing case resolution times by 30%.
  • Managed digital platforms to maintain compliance with industry standards and regulations, ensuring high-quality content.
  • Responded promptly and effectively to customer queries about moderation decisions.
  • Assisted in developing strategies to improve the quality of user experience on the platform.

Regional Manager

Euphora
Oklahoma
12.2020 - 03.2022
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Developed and implemented strategies to increase market share in the region.

General Manager

CuraLeaf
Oklahoma
11.2019 - 10.2020
  • Tracked monthly sales to generate reports for business development planning.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Trained employees on duties, policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Education

BFA - Minor in Digital Arts

University of Alaska Anchorage
Anchorage
01.2013

Skills

  • Team Leadership
  • Staff Development
  • Interdepartmental Collaboration
  • Community Outreach
  • Issue resolution
  • Server troubleshooting
  • Network support
  • Data processing
  • Narrative development
  • Operational Management
  • Project Coordination
  • Process Optimization
  • Social Media and Marketing
  • Digital Tools & Platforms (Zoho, Canva, Trello)
  • Effective Audience Engagement
  • Photography and videography
  • Graphic Design (Canva, Adobe Suite)
  • Content accessibility (captioning, image descriptions)
  • Event Management
  • Budgeting and fundraising
  • Regulatory adherence
  • Risk Management
  • Remote work
  • Multi-tasking

Certification

  • I was awarded the TikTok Creator Award in 2019 for my ability to engage and connect with a diverse audience. This recognition reflects my passion for using digital platforms to tell stories and highlights my skills in crafting compelling content.
  • Shante Youth Award, 2009.

Timeline

Help Desk Technician

CVS Pharmacy
01.2025 - Current

Content Moderator/ Content Specialist

NDA Required
04.2022 - 12.2024

Regional Manager

Euphora
12.2020 - 03.2022

General Manager

CuraLeaf
11.2019 - 10.2020

Venue/ Festival Coordinator

Boot's Bison Ranch
05.2006 - Current

BFA - Minor in Digital Arts

University of Alaska Anchorage

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Wil Arnell