Dominick Helton
McKinney,Texas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager/Trainer
UHAUL
01.2022 - Current
- Handled truck and trailer reservations/dispatches, warehouse storage boxes, RV storage and outside/inside climate-controlled storage units
- Nominated for Assistant General Manager position and recognized for several awards within UHAUL for sales achievements
- Responsible for running return lanes for trucks/trailers, coordinating hookups for trailer dispatches, uploading media reports, and opening/closing cash drawers and store.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Garden Center Associate/Cashier/Delivery Driver
The Home Depot
04.2021 - 01.2022
- Responsible for packing down over 5,000 SKUs in Garden department, running outside Garden Cash Wrap if necessary
- Drove machinery to put pallets in overheads of aisles and worked with freight team to unload trucks
- Worked on chemical wall, and know how to handle most pesticides, fungicides and insecticides for plants with proper HHM training
- Went on deliveries and drove delivery vehicles across DFW with supervisors on duty to complete orders pulled from across store
- Earned multiple HOMER and BRAVO awards for helping out across store when needed by different areas, cleaning delivery cages in back of house, and stepping up for leadership in Garden area while switching supervisors.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Associate/Trainer/Public Notary
The UPS Store
06.2020 - 01.2021
- Responsible for handling customer transactions such as packing, shipping and creating personal mailboxes, as well as properly executing shipping methods to ensure customer’s packages arrive in timely manner while following packing procedures as well as filing claims for customers with lost or damaged packages in transit
- Legal public notary for state of Texas, notarizing and signing off documents under UPS Stores in McKinney and filing paperwork
- Training newer employees to follow daily procedures such as opening and closing store, packing procedures and shipping customer’s packages with proper shipping methods.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
International Auditor
UPS
06.2016 - 08.2017
- Responsible for all International packages going outbound United States, as well as keeping updated excel spreadsheets of packages that were held back from processing due to error(s).
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
Assistant Martial Arts Instructor
Tiger Rock Martial Arts
06.2014 - 06.2015
- General duties included speaking to potential new students interested in joining Tiger Rock
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Imparted key etiquette points, discipline, and respect.
- Provided supervised martial arts instruction to Tiger Rock cubs
- Spoke to parents about their child’s areas of progress or areas needing work
- Score keeper and judge during special events and tournaments.
Education
Associate of Science - Fire Science
Collin College Fire Academy
McKinney, TX05.2023
GED -
McKinney Boyd High School
McKinney, TX06.2016
Skills
- Room Breakdown
- Safety and Security Enforcement
- Preparing Exhibits
- Food Safety and Sanitation
Accomplishments
- Second Degree Black
- Voted instructor of the year November 2014
Certification
- Certified to sell, refill and purge propane tanks/ RV propane by the Railroad Commission of Texas
- Certified nationally registered EMT-B
Timeline
Assistant General Manager/Trainer
UHAUL
01.2022 - Current
Garden Center Associate/Cashier/Delivery Driver
The Home Depot
04.2021 - 01.2022
Customer Service Associate/Trainer/Public Notary
The UPS Store
06.2020 - 01.2021
International Auditor
UPS
06.2016 - 08.2017
Assistant Martial Arts Instructor
Tiger Rock Martial Arts
06.2014 - 06.2015
Associate of Science - Fire Science
Collin College Fire Academy
GED -
McKinney Boyd High School