Dominick Montoya
Summary
Results-driven professional with expertise in customer relationship management and inventory oversight. Demonstrated ability to enhance service efficiency and resolve issues effectively, contributing to customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Used Car Manager
Lexus
Wexford
06.2024 - Current
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Delivered attentive service to customers in person and over the phone, ensuring satisfaction and loyalty.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and managed supplies for efficiency.
- Updated and maintained databases with current information.
- Earned recognition from management for consistently delivering high-quality customer service.
- Completed day-to-day duties accurately and efficiently.
Retail Associate
Alpine Pools And Spas
Allison Park
08.2022 - 06.2024
- Assessed customer needs quickly to enhance service delivery.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated tasks to consistently meet deadlines and improve workflow.
- Supported colleagues by sharing knowledge and fostering teamwork.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Education
Some College (No Degree) - Business Management
Community College of Allegheny County
Pittsburgh, PASkills
- Used vehicle valuation
- Inventory management
- Sales forecasting
- Inventory documentation
- Customer relationship management
- Cost reduction strategies
- Analytical thinking
- Problem solving
- Attention to detail
- Time management
- Team collaboration
Timeline
Assistant Used Car Manager
Lexus
06.2024 - Current
Retail Associate
Alpine Pools And Spas
08.2022 - 06.2024
Some College (No Degree) - Business Management
Community College of Allegheny County