Dominic Philip Montinola
Arlington Heights,IL
Summary
Dynamic and detail-oriented professional with experience at Envoy Airlines, excelling in baggage management and ground support coordination. Proven ability to enhance operational efficiency and ensure safety compliance. Skilled in dangerous goods handling and adept at fostering teamwork in high-pressure environments, consistently delivering exceptional service to diverse clientele.
Overview
5
5
years of professional experience
Work History
Fleet Service Clerk
Envoy Airlines
Chicago, IL
01.2023 - Current
- Assisted in loading and unloading baggage to ensure timely departures.
- Coordinated with flight crews to verify cargo requirements and safety protocols.
- Conducted regular inspections of equipment and vehicles for maintenance needs.
- Processed incoming and outgoing freight using airline logistics software.
- Monitored flight schedules and communicated updates to team members effectively.
- Streamlined baggage handling processes to improve efficiency during peak hours.
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
Passenger Service Assistant
Prospect
Chicago, IL
09.2021 - 07.2022
- Provided exceptional customer service and assistance to passengers, ensuring a positive travel experience.
- Coordinated baggage handling operations efficiently, minimizing delays and improving overall service delivery.
- Assisted in the check-in process, guiding passengers through procedures and addressing inquiries effectively.
- Collaborated with team members to streamline boarding processes, enhancing efficiency during peak travel times.
- Responded promptly to passenger needs and concerns, fostering a supportive environment in high-pressure situations.
- Maintained cleanliness and organization of waiting areas, contributing to overall passenger comfort and satisfaction.
- Utilized communication tools to relay important information to passengers, ensuring clarity and understanding of protocols.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
Package Sorter
Amazon
Elgin, IL
05.2021 - 08.2021
- Operated scanning equipment to accurately track and sort packages.
- Collaborated with team members to maintain efficient sorting processes.
- Adhered to safety protocols while handling packages in fast-paced environment.
- Assisted in training new employees on package sorting techniques and safety measures.
- Utilized warehouse management systems for tracking package movements effectively.
Education
Bachelor of Science - Nursing
USLS-IS
Bacolod City, Philippines03.2019
Skills
- Dangerous goods handling
- Ground support coordination
- Baggage management
- Safety regulations
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Fleet Service Clerk
Envoy Airlines
01.2023 - Current
Passenger Service Assistant
Prospect
09.2021 - 07.2022
Package Sorter
Amazon
05.2021 - 08.2021
Bachelor of Science - Nursing
USLS-IS