Dominika Wos
Brooklyn
Summary
Dedicated Medical Office Receptionist with a focus on patient management, attention to detail, and effective communication. Committed to delivering exceptional customer service and streamlining processes to enhance patient experiences.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Medical Office Receptionist
Jeffey J. Falcone, DPM
Brooklyn
09.2022 - Current
- Scheduled patient appointments, collected and verified patient and insurance information, informed patients of financial responsibilities prior to rendering services, processed referrals from primary care providers efficiently using electronic health record systems.
- Managed patient check-in and check-out processes for smooth operations, verified patient information and scanned insurance cards, collected copays, outstanding balances, managed medical records and other documents as required by HIPAA regulations.
- Answered phone calls to provide assistance, information, and medical personnel access adhering to company's policies and procedures.
- Established welcoming atmosphere for patients at podiatry office, enhancing patient experience and comfort.
- Responded to messages from physicians and other healthcare staff in a timely manner.
- Requested and obtained authorizations from insurance companies, addressing queries regarding authorizations and denials, and successfully appealed denied authorizations.
- Submitted diagnosis and procedure codes for insurance companies. Followed up on insurance payments.
- Sent medical records via mail, email, or fax to ensure timely communication and other correspondence by mail, e-mail, or fax.
- Managed medical records using word processing, spreadsheet, or other software applications.
Education
Liberal Arts HS
Rzeszow, Poland06-2000
Some College (No Degree) -
LaGuardia Community College
Long Island City, NYSkills
- Electronic health records
- Medical coding
- Insurance authorization
- HIPAA compliance
- Patient scheduling
- Data entry
- Attention to detail
- Time management
- Patient interaction
Languages
Polish
Professional
Certification
- Professionalism in Allied Health
Timeline
Medical Office Receptionist
Jeffey J. Falcone, DPM
09.2022 - Current
Liberal Arts HS
Some College (No Degree) -
LaGuardia Community College