Payton Simons
Columbus
Summary
Detail-oriented medical office receptionist with proven skills in appointment scheduling and insurance verification. Committed to delivering exceptional patient service and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Medical Office Receptionist
Arena Eye Surgeons
Columbus
05.2022 - Current
- Verified patient insurance information to ensure coverage for services.
- Managed appointment scheduling using electronic health record systems.
- Handled phone calls, directing inquiries to appropriate departments promptly.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
- Adhered to company policies while providing excellent customer service to all patients.
Front Desk Supervisor
Aqua Tots Swim School
New Albany
01.2020 - 04.2022
- Managed customer inquiries and provided information about swim programs and schedules.
- Trained new front desk staff on systems and customer service protocols.
- Coordinated communication between instructors and parents regarding class updates.
- Processed registrations, payments, and cancellations using school management software.
- Resolved customer issues promptly to maintain positive relationships with families.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Crew Member
Skyline Chili
Columbus
01.2019 - 12.2019
- Provided exceptional customer service in a fast-paced restaurant environment.
- Assisted in preparing and cooking menu items to maintain quality standards.
- Handled cash transactions accurately at the register during busy shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed food safety guidelines to ensure a safe dining experience for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups, and bags.
Education
High School Diploma -
New Albany High School
New Albany, OH08-2017
Skills
- Verifying insurance
- Electronic health records
- Appointment scheduling
- Patient relations
- Admin support
- Customer service
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
Timeline
Medical Office Receptionist
Arena Eye Surgeons
05.2022 - Current
Front Desk Supervisor
Aqua Tots Swim School
01.2020 - 04.2022
Crew Member
Skyline Chili
01.2019 - 12.2019
High School Diploma -
New Albany High School