Dominique Adams
Lawrenceville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Claims Associate
State Farm
08.2016 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Obtain detailed accident descriptions from driver, passengers and witnesses with questions around mechanism of injury and document all parties
- Paid or denied medical claims based upon established claims processing criteria.
- Analysis medical billing notes along with reported injuries and facts of loss to appropriately medically manage files
- Interpret policy language and apply rules as required by jurisdiction
General Manager
TMX Finance LLC
09.2012 - 07.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Administrative Assistant
Georgia Buying Group
09.2010 - 08.2012
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filling system.
- Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis.
- Maintained the office database - retrieved and organized information for individual employees and clients.
- Established and implemented administrative policies and procedures for the office.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Call Center Representative
Interactive Marketing Insitute
02.2008 - 08.2010
- Succeeded in a fast pace environment
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO05.2005
Skills
- Claims
- Coverage Determination
- Database Management
- Incident and Accident Reports
Timeline
Claims Associate
State Farm
08.2016 - Current
General Manager
TMX Finance LLC
09.2012 - 07.2015
Administrative Assistant
Georgia Buying Group
09.2010 - 08.2012
Call Center Representative
Interactive Marketing Insitute
02.2008 - 08.2010
High School Diploma -
Hazelwood Central High School