Dominique Alcaraz
Kearny Mesa Chevrolet
San Diego,CA
2
Languages
5
years of professional experience
Dynamic receptionist skilled in customer service, call handling, and appointment scheduling. Proven ability to enhance customer satisfaction and streamline front desk operations.
Work History
Receptionist/Business Development Center Representative
2 Years 8 Months- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Maintained customer records using dealership management software for accurate tracking and reporting.
- Taking Incoming Sales Call's
- Making Outbound Calls
- Making Customer's Profile's to turn to a sales representative
- Addressed customer concerns with professionalism, improving overall satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Depositing Bank Checks from every department.
- Creating New Packets for new cars that arrive
- Sending Email's, and Text to customer's
- Making Addendums for New Car's
Cashier/Fast Food Worker
8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance service experience.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new cashiers on operational procedures and customer service standards.
Cashier/Fast Food Worker
1 Year 2 Months- Assisted customers with menu selections and special requests to enhance service experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
Skills
Customer service
Call handling
Appointment scheduling
Customer record management
Calendar management
Organization skills
Time management
Mail processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist/Business Development Center Representative
Kearny Mesa Chevrolet
02.2024 - CurrentRead More
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Subway
03.2023 - 11.2023Read More
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El Pollo Loco
01.2022 - 03.2023Read More
Southwest Senior High School
High School Diploma
Read More