Trinaty Uli
Santa Rosa,CA
Summary
Detail-oriented representative with proven expertise in managing customer inquiries and facilitating effective communication. Adept at resolving issues and supporting operational excellence to drive customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Business Development Center Representative
Mercedes-benz Of Santa Rosa
Santa rosa
02.2025 - Current
- Managed inbound customer inquiries regarding vehicle services and sales to deliver timely assistance.
- Assisted customers with appointment scheduling for service and maintenance.
- Facilitated clear communication between customers and service advisors to enhance understanding.
- Maintained accurate records of customer interactions and appointment details.
- Resolved customer issues promptly to foster satisfaction and loyalty.
- Analyzed customer feedback to identify opportunities for improving service quality.
- Supported marketing initiatives by promoting dealership events and offers.
- Performed accurate data entry into accounting software for invoice processing.
Shift Lead
Boathouse Asian Eatery
Rohnert Park, California
12.2022 - 02.2025
- Supervised daily operations to ensure adherence to service standards.
- Trained staff on menu knowledge and food handling techniques.
- Managed inventory and coordinated supply orders with vendors.
- Resolved customer concerns promptly to improve dining experiences.
- Facilitated effective communication between kitchen and front-of-house teams.
- Implemented cleanliness standards while maintaining health compliance protocols.
- Assisted in onboarding new employees through training sessions.
- Executed opening and closing procedures, including alarm systems and cash management.
Shift Lead
Sift dessert bar
Santa Rosa, California
02.2020 - 12.2022
- Ensured store appearance through cleaning, stocking shelves, and proper merchandise display.
- Managed cash register transactions accurately while delivering exceptional customer service.
- Utilized cake decorating and baking tools, such as mixers and carving tools, effectively.
- Delegated tasks to employees, monitoring activities and ensuring task completion.
- Resolved customer complaints promptly and communicated issues to senior management.
- Maintained compliance with company standards and operational requirements.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06-2022
Skills
- Customer service
- Appointment scheduling
- Customer relationship management
- Data entry
- Sales promotion
- Service quality improvement
- Attention to detail
- Account management
Timeline
Business Development Center Representative
Mercedes-benz Of Santa Rosa
02.2025 - Current
Shift Lead
Boathouse Asian Eatery
12.2022 - 02.2025
Shift Lead
Sift dessert bar
02.2020 - 12.2022
High School Diploma -
Rancho Cotate High School