KORTNI EIFFERT
Noble,OK
Summary
KORTNI EIFFERT Hardworking and knowledgeable Customer Service Representative along with Patient Care Coordinator. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Reliable and quick at mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Blaise Alexander Family Dealerships
Williamsport, PA
09.2022 - 02.2024
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Utilized strong interpersonal skills to build rapport with customers quickly.
- Served as a liaison between customers and internal departments for resolution of issues or complaints.
- Ensured high levels of customer service were maintained at all times.
- Handled escalated calls from customers who had unresolved issues.
- Identified needs of customers promptly and efficiently.
- Assisted in the development of new customer relationships by responding to inquiries and answering questions
CUSTOMER SERVICE AGENT
Sykes- Verizon
Spring Lake, NC
05.2021 - 08.2021
- As an employee at Sykes, I was in the training environment for 6 weeks where I was in a webex room with my trainers and I learned how to enhance customer's experiences, value the customer and of course solve the customers problems with the one call resolution method as well
- I have taken live calls, helped customers and continue to strive and provide solutions for customers
ARMY VETERAN
United States Armed Forces
Sacramento, CA
10.2019 - 12.2020
- 15W (unmanned aircraft systems operator)
- Active duty for 14 months, went through basic training and advanced individual training, became a certified unmanned aircraft systems operator, holder of a secret security clearance
PATIENT CARE COORDINATOR, DOCTOR'S TECHNICIAN
Eyecenter Optometric
Sacramento, CA
07.2018 - 10.2019
- As a patient care coordinator I greeted patients as they enter the office, answered phone calls, entered patient data, scheduled patient visits, coordinated multiple schedules, checked patients in and out for appointments, collected and took copies of insurance cards, posted visit charges and attached medical codes to claims for the billing department, kept the reception area clean and organized, collected copays and balances, prepared medical charts.
- As a doctor's technician I assisted with patient eye care and their examination, wrote up chief complaints of patients helping with the maintenance of records and handling some technical duties involving equipment and eyeglass preparation.
VOLUNTEER
Feed My Starving Children
Sacramento, CA
09.2018 - 09.2018
- Packed meals alongside hundreds of other people for families in need all over the world
- These meals include vegetables, rice, vitamins and other nutrients.
VOLUNTEER
Amor - Mexico Missions Outreach
Tijuana, OC
06.2018 - 07.2018
- Traveled to Tijuana, Mexico with Amor Ministries, lived in tents, hand mixed concrete, poured foundation for houses, built houses from the ground up for families in need for 1 month
TEAM MEMBER
Domino's Pizza
Ramona, CA
01.2017 - 10.2017
- Answered phone calls, filled out specific orders, made pizzas, and completed cash and credit card transactions with customers that came to pick up food orders
- Cleaned the store/kitchen and kept it sanitized properly
VOLUNTEER CHEER COACH
Ramona Pop Warner
Ramona, CA
01.2016 - 08.2017
- Coached young cheerleaders, choreographed dances and competition routines for the girls to perform at local football games and competitions across the nation.
ANIMAL CARETAKER
4h Club
Ramona, CA
01.2013 - 08.2017
- Raised a steer, paid for feed, participated in market show (quality of animal) and showmanship, sold in auction
ANIMAL CARETAKER
Future Farmers Of America (ffa)
Ramona, CA
01.2013 - 08.2016
- Raised a steer, paid for feed, participated in market show (quality of animal) and showmanship, sold in auction
Education
High school graduate or equivalency certificate (GED) -
Ramona High School
06.2017
Skills
- Helping and Advising Customers
- Active Service
- Answering incoming phone calls
- Invoicing
- Medical Records
- Eyeglass Preparation
- Customer Service
- Inventory Management
- Preparing Food
- Volunteer
- Army
- Unmanned Aircraft Systems Operator
- Professionalism
- Adaptability
- Reliability
- Interpersonal Skills
- CRM Software
Certification
Unmanned Aircraft Systems Operator (Shadow RQ-7B), David J. Francis Major General, USA Commanding - Arizona, 06/01/2020
Military Service
Army, HONORABLE DISCHARGE, 10/2019, 12/2020, Active duty for 14 months, went through basic training and advanced individual training, became a certified unmanned aircraft systems operator, holder of a secret security clearance
References
References are available upon request
Timeline
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Blaise Alexander Family Dealerships
09.2022 - 02.2024
CUSTOMER SERVICE AGENT
Sykes- Verizon
05.2021 - 08.2021
ARMY VETERAN
United States Armed Forces
10.2019 - 12.2020
VOLUNTEER
Feed My Starving Children
09.2018 - 09.2018
PATIENT CARE COORDINATOR, DOCTOR'S TECHNICIAN
Eyecenter Optometric
07.2018 - 10.2019
VOLUNTEER
Amor - Mexico Missions Outreach
06.2018 - 07.2018
TEAM MEMBER
Domino's Pizza
01.2017 - 10.2017
VOLUNTEER CHEER COACH
Ramona Pop Warner
01.2016 - 08.2017
ANIMAL CARETAKER
4h Club
01.2013 - 08.2017
ANIMAL CARETAKER
Future Farmers Of America (ffa)
01.2013 - 08.2016
High school graduate or equivalency certificate (GED) -
Ramona High School
Unmanned Aircraft Systems Operator (Shadow RQ-7B), David J. Francis Major General, USA Commanding - Arizona, 06/01/2020
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