Dominique Baldwin
Baytown,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Omaha Steaks
Omaha, NE
11.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved approximately 50 customer complaint calls with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Substitute Teacher's Aide
Child Care Careers Services Preschool
Houston, TX
07.2022 - 10.2023
- Assisted up to 24 students with personal hygiene needs such as hand washing and toileting.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Promoted student progress by assisting with assignments and special projects 50 percent of the day.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials to students between the ages of 1 and 4.
Secretary
Under Ground Kreations
Houston, TX
06.2020 - 06.2021
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Instructional Paraprofessional
Liberty Independent School District
Liberty, TX
08.2014 - 11.2019
- Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
- Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
Server
Longhorn Steakhouse
Houston, TX
10.2009 - 08.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Human Services
Post University
Waterbury, CT04.2024
High School Diploma -
Liberty High School
Liberty, TX05.2006
Skills
- Account Updating
- Call Management
- Data Entry
- Complaint Resolution
- Product Knowledge
- Microsoft Excel
- Proofreading
- Call Center Experience
- Reading Comprehension
- Professional Telephone Demeanor
- Payment Processing
- Microsoft Office Suite
- Product Sales
- Money Handling Abilities
- Building Rapport
- Problem Resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Omaha Steaks
11.2023 - 01.2024
Substitute Teacher's Aide
Child Care Careers Services Preschool
07.2022 - 10.2023
Secretary
Under Ground Kreations
06.2020 - 06.2021
Instructional Paraprofessional
Liberty Independent School District
08.2014 - 11.2019
Server
Longhorn Steakhouse
10.2009 - 08.2010
No Degree - Human Services
Post University
High School Diploma -
Liberty High School