Summary
Overview
Work History
Education
Skills
Community Service
Languages
Timeline
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DOMINIQUE B. MARTIN

Miami Garden,FL

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts to changing needs and consistently delivers results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals. Particularly skilled in retail management, overseeing cashier operations, and ensuring smooth day-to-day transactions. Strong focus on team collaboration and achieving targeted results. Adept at training staff, managing schedules, and upholding high standards of customer service.

Overview

15
15
years of professional experience

Work History

Cashier Team Lead

Tipsee Wine and Spirits
07.2024 - 05.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.

Manager

Stop and Go
09.2020 - 07.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer service rep

Coaster fine furniture
09.2019 - 09.2020
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Cashier

Levy Restaurant
08.2016 - 08.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.

Site Supervisor

YMCA
08.2010 - 06.2016
  • Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
  • Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.

Shift Supervisor

Burger King
02.2014 - 08.2014
  • N. Ridgewood Ave, Daytona, FL (1st location)
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Education

High School Diploma -

Monsignor Edward Pace High School
Miami, FL
05-2010

Skills

  • Good listening skills
  • Excellent communication skills/ Interpersonal skills
  • Proven leadership skills/Time management
  • Computer skills
  • Very Organized
  • Quick learner
  • Cash handling
  • Team leadership
  • Customer service
  • Punctual and reliable
  • Flexible schedule
  • Positive attitude
  • Store opening and closing
  • Opening and closing procedures

Community Service

Greater New Macedonia Baptist Church, Counselor, Volunteered as a counselor of a specific age group for Vocational Bible school

Languages

English
Full Professional
Spanish
Elementary

Timeline

Cashier Team Lead

Tipsee Wine and Spirits
07.2024 - 05.2025

Manager

Stop and Go
09.2020 - 07.2024

Customer service rep

Coaster fine furniture
09.2019 - 09.2020

Cashier

Levy Restaurant
08.2016 - 08.2019

Shift Supervisor

Burger King
02.2014 - 08.2014

Site Supervisor

YMCA
08.2010 - 06.2016

High School Diploma -

Monsignor Edward Pace High School