Dominique Burton
Guthrie,OK
Summary
Detail-oriented Operations and HR professional with a strong background in leading teams, onboarding, and compliance. Experienced in customer service, payroll, and issue resolution, ensuring smooth daily operations. Demonstrates adaptability in fast-paced environments and thrives under pressure. Committed to supporting organizational goals through effective communication and a proactive approach.
Overview
21
21
years of professional experience
Work History
I-9 and Compliance
Hertz Corporation
Oklahoma City, Oklahoma
08.2025 - Current
- Recognized by management for providing exceptional customer service.
- Resolved customer issues promptly to maintain satisfaction levels. by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified and implemented cost-saving measures in project planning by developing functional solutions to problems, enhancing project efficiency.
- Utilized various software and tools to streamline processes, improving overall performance and effectiveness.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions that enhanced team collaboration and project outcomes.
- Conducted testing of software and systems to ensure quality and reliability.
Barista
Starbucks
Guthrie, Oklahoma
09.2023 - Current
- Greeted customers and supported friendly Starbucks café service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Customized drinks based on customer preferences and dietary requests.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Operated POS system and processed customer orders with accuracy.
- Maintained clean workstations, equipment, and café sanitation standards.
- Followed food safety, beverage, and handling procedures at Starbucks.
- Supported opening and closing duties for daily Starbucks operations.
- Prepared new baristas for success by providing training on company policies and best practices. on company policies and procedures regarding food handling safety standards.
HR Shared Services Specialist
Hertz Corporation
Oklahoma City, Oklahoma
08.2022 - Current
- Processed HR transactions for onboarding, job changes, and separations.
- Resolved employee issues using policy guidance and service center procedures.
- Reviewed HR data for accuracy and compliance with company standards.
- Supported managers with employment verifications and HR documentation requests.
- Participated in performance management initiatives such as goal setting, tracking progress, and providing feedback.
- Interpreted and explained human resources policies, procedures or regulations.
- Created and maintained employee records, ensuring accuracy of personnel data.
General Manager
Pei Wei
Edmond, Oklahoma
08.2012 - 10.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved guest concerns and supported consistent dining room service
- Enforced health, sanitation, and workplace safety compliance across operations
- Monitored inventory levels, ordering, and vendor communication for restaurant supplies
- Coached team members on guest service, food safety, and company procedures
- Managed labor schedules, payroll inputs, and employee timekeeping systems
- Directed Pei Wei restaurant operations, staffing, and daily service standards
Call Specialist
AmeriBanc
?, Oklahoma
05.2011 - 08.2012
- Handled inbound Ameribanc customer calls with clear, professional support.
- Resolved account questions by applying bank policies and call center scripts, ensuring customer satisfaction.
- Guided customers through payment processes, account balances, and access steps to enhance service experience.
- Developed strong relationships with customers through effective communication skills.
- Addressed customer complaints promptly while ensuring adherence to company policies and procedures, maintaining service quality.
- Escalated complex banking issues to appropriate AmeriBanc departments.
- Supported compliance with confidentiality rules and banking procedures.
Mortgage Lender
Global One Lending
?, Oklahoma
11.2009 - 12.2010
- Guided clients through loan programs, disclosures, and closing requirements.
- Evaluated credit profiles, income records, and debt ratios for loan qualification.
- Processed mortgage applications and collected borrower documentation for Global One Lending.
- Coordinated with underwriters, processors, and title teams on file status.
- Communicated loan updates with borrowers and referral partners throughout application stages.
Support Technician
AT&T Device Support Center
?, Oklahoma
01.2008 - 11.2009
- Provided technical support to customers via phone, email and remote access applications.
- Resolved service issues using AT&T support tools and knowledge base resources.
- Provided device troubleshooting support for AT&T customer wireless phones and tablets.
- Guided customers through device setup, activation, and software updates.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Diagnosed system errors and troubleshot technical issues for clients.
- Answered use and repair questions via in-person, email, and telephone requests.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Performed routine maintenance and software updates on support tools and customer systems.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Retail Manager
Abercrombie & Fitch
Oklahoma City, Oklahoma
03.2007 - 11.2008
- Managed Abercrombie & Fitch store operations and daily sales floor execution.
- Directed associate scheduling, task coverage, and shift priorities.
- Coached team performance and reinforced company policies and store procedures.
- Trained staff on brand standards, selling behaviors, and customer service.
- Oversaw visual merchandising to maintain Abercrombie & Fitch presentation guidelines.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Resolved customer concerns and supported premium shopping experiences.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Dominos Pizza
?, Oklahoma
12.2005 - 10.2007
- Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace
- Provide coaching and direction to team members while promoting and maintaining a safe and sanitary work environment.
- Operated cash register to process credit card payments, accept cash payments, and make change using a point of sale (POS) system.
- Served food and beverages to customers at tables, ensuring timely delivery and order accuracy.
- Registered guests, managed reservations, provided information about rooms, rates, and amenities, and scheduled meetings and booked conference rooms to enhance guest experience.
Education
Some College (No Degree) - Sociology
Oklahoma City Community College
Oklahoma City, OKSkills
- I-9 verification
- HR transactions
- Compliance auditing
- Policy interpretation
- Onboarding processing
- Employee records
- Data accuracy
- HR systems
- Problem solving
- Analytical and critical thinking
- Troubleshooting
- Decision-making
- Customer relations
- Interpersonal communication
- Verbal communication
- Active listening
- Attention to detail
- Flexible and adaptable
- MS office
- Microsoft Word
- Case resolution
- Analytical thinking
Leadership
- Responsible for the preparation and positioning of employees, equipment, and products for each shift
- Negotiation skills in purchasing new ingredients, kitchen tools and equipment
- Resolve customer complaints with respect and care
- Appointing, inducting and mentoring staff members
- Process payroll, schedule shifts and maintaining labor cost
- Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance
Timeline
I-9 and Compliance
Hertz Corporation
08.2025 - Current
Barista
Starbucks
09.2023 - Current
HR Shared Services Specialist
Hertz Corporation
08.2022 - Current
General Manager
Pei Wei
08.2012 - 10.2020
Call Specialist
AmeriBanc
05.2011 - 08.2012
Mortgage Lender
Global One Lending
11.2009 - 12.2010
Support Technician
AT&T Device Support Center
01.2008 - 11.2009
Retail Manager
Abercrombie & Fitch
03.2007 - 11.2008
Assistant Manager
Dominos Pizza
12.2005 - 10.2007
Some College (No Degree) - Sociology
Oklahoma City Community College