Dominique Butler

Provided administrative and clinical support in healthcare settings.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Enhanced office productivity by handling high volume of callers per day.
• Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
• Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
• Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Conducted patient intake interviews, recording and documenting relevant information.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Registered and verified patient records before triage with most up-to-date information.
• Received and routed laboratory results to correct clinical staff members.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Processed medical insurance claims and payments.
• Managed office bookkeeping with insurance billing and patient payments.
• Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
• Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
• Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
• Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
• Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
• Enhanced patient experience by managing front desk operations and providing exceptional customer service.
• Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Addressed and remedied all patient or team member issues.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Consulted with healthcare professionals on business decisions.
• Managed Number employees with various personalities and from different cultures for large Number-physician practice.
• Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
• Assisted with regulatory issues such as compliance.
• Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
• Developed close working relationships with front office and back office staff.
• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Created and implemented organizational policies and procedures.
• Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
• Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Oversaw accounting, budgeting, and financial reporting.
• Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
• Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
• Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
• Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
• Fostered collaborative work environment, organizing team-building activities.
• Increased team productivity, leading regular training sessions on new healthcare compliance policies.
• Implemented customer service training program for front desk staff, elevating patient service standards.
• Coordinated with healthcare providers to ensure seamless patient care and service delivery.
• Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.