I’m a talented baker in my spare time I bake custom cakes for any occasion I absolutely love family time, cooking and shopping
Dominique Chapman
Lake Charles,LA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Adept at enhancing patient experiences and streamlining clinic operations, my tenure at Lake Charles Memorial Health System has honed my expertise in EMR/EHR and fostered exceptional patient relations. My proactive approach in medical assistance and compassionate care significantly contributed to improved clinic efficiency and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Lake Charles Memorial Health System
05.2010 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
GED -
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- Immunization Administration
- Patient Assessments
- Medical Procedures
- Phlebotomy Techniques
- Specimens collection and processing
- Laboratory Specimen Collection
- Insurance Verification
- Maintaining confidentiality
- Professionalism and Ethics
- Appointment Setting
- Compassionate caregiver
- Medical Records Management
- Patient Care Coordination
- Patient Flow Management
- Sterilization techniques
- First Aid
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Sterile technique
- Equipment Sterilization
- Medical office administration
- Complex Problem-Solving
- Trustworthy companion
- Adaptable
- Patient Relations
- Patient Management
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Inventory Management
- Professional Bedside Manner
- Medical billing and coding
- Monitoring patient progress
- Valid State driver's license
- Emergency Response Preparedness
- Indirect Patient Care
- Reliable transportation
- Companionship and emotional support
- Medical Equipment Operation
- Medical Billing
- Family Education
- Emergency procedures understanding
- Diagnostic Testing Assistance
- Lab Equipment Operation
- Patient bathing
- Lab equipment calibration
- Hospice Care
- Customer Relationship Management (CRM)
- Case Management
- Medical Transcription
- Orthopedic splints
- Patient Feeding
- Dementia and Alzheimer's knowledge
- Needs assessments
- Chronic Disease Management
- Type coding
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionPaid time offPaid sick leave401k match4-day work weekCareer advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingInterests
Timeline
Medical Assistant - Lake Charles Memorial Health System
05.2010 - Current
Washington Marion High School - GED,