Dominique Gardiner

Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency, and boost revenue. Exceptional leadership in sales, customer service, and service clerk employees. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.