Dominique Gomes
Summary
Dedicated professional supporting federal and tribal customers in contract management. Strong in process management and operational stakeholder communication, consistently exceeding sales targets while enhancing operational excellence and customer experience.
Overview
2
2
years of professional experience
Work History
Federal Inside Account Manger
SHI International Corp.
Somerset
04.2024 - Current
- Served as primary contact for Federal Tribal space and previous civilian accounts, delivering exceptional customer service by addressing inquiries and resolving contract, purchasing, and order issues.
- Collaborate with account executives and internal teams to provide compliant IT hardware, software, and service quotes, with deep familiarity in federal contract vehicles including SEWP.
- Serve as the primary contact for the Federal Tribal space and previous civilian accounts, delivering exceptional customer service by addressing inquiries and resolving issues related to contracts, purchasing requests, and orders.
- Maintained accurate documentation for contracts and task orders, ensuring compliance with federal regulations and audit requirements.
- Collaborate closely with internal teams to ensure seamless contract management, timely communication, and delivery of customer requirements.
- Maintain accurate documentation for contracts and task orders, supporting compliance with federal regulations and audit requirements.
- Recognized as Top IAM of the Quarter and recipient of multiple quarterly performance awards for consistently exceeding sales and service metrics.
- Participate actively in the Operational Excellence stakeholder group, leading and supporting process improvement and documentation projects.
- Demonstrate strong organizational and communication skills, thriving in a fast-paced, team-oriented federal sales environment.
- Demonstrated strong organizational and communication skills in fast-paced, team-oriented federal sales environment.
Education
Bachelor of Science - Business Administration And Management
Bloomfield College
Bloomfield05-2023
Skills
- Manage federal tribal and previously civilian accounts, specializing in contract compliance and customer service
- Experienced with SEWP and federal contract vehicles
- Consistently recognized as a top performer; awarded “Top IAM of the Quarter”
- Skilled in tracking orders, managing documentation, and using CRM tools to handle large deals
- Active member of the Operations Stakeholder Group, contributing to process improvements
- Presented best practices (AHHODs) to drive team excellence
- Supported bids and pulled requests using Govly for proposal development when working in Civilian space
- Traveled to Mississippi in 2024 to strengthen relationships with one of our top customers and represented SHI at the Mississippi Band of Choctaw Indians Golf Tournament
- Exceeded all sales metrics and performance targets through strong communication and collaboration
Timeline
Federal Inside Account Manger
SHI International Corp.
04.2024 - Current
Bachelor of Science - Business Administration And Management
Bloomfield College