Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Piedmont, SCGreenville, SC
Open to relocation: Yes
DOMINIQUE HAMILTON
Piedmont,SC
Work Preference
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
15
15
years of professional experience
Work History
Team Leader Manager
LifeMD
Greenville, SC
09.2023 - Current
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Coordinated with stakeholders to align project goals with organizational objectives.
- Implemented process improvements to streamline workflows and reduce turnaround times.
- Facilitated regular team meetings to ensure effective communication and collaboration.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service/Sales Representative
LIFE MD
Greenville, SC
10.2020 - 09.2023
- Assisted patients in effectively managing, modifying, or canceling subscriptions to enhance satisfaction.
- Navigated multiple computer systems and applications to efficiently find information, improving response times.
- Assist patients with managing, modifying or canceling their subscriptions.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Maintained comprehensive knowledge of company products to offer tailored suggestions and recommendations.
- Remained open to feedback from supervisor and peers to build and improve skill set.
- Assisted with mentoring new employees during and after training.
Sales Support Coordinator
SPECTRUM
11.2014 - 01.2020
- Solicit sales of new or additional services or products.
- Recommended improvements in products, packaging, shipping, and billing methods to enhance service quality and prevent future issues.
- Solicited sales of new and additional services or products to expand customer offerings.
- Conferred with customers by telephone to provide product information, process orders, cancel accounts, and resolve complaints, ensuring customer satisfaction.
- Assisted customers in chat queue during peak hours.
- Provided assistance in the Chat queue when needed.
- Assisted with back office work between inbound calls related to the CSG and ICOMS system.
Capacitor Settlement Agent
ALORICA
01.2012 - 06.2014
- Contacted customers to address inquiries and inform them of claim investigation results and planned adjustments, enhancing customer communication.
- Negotiated claim settlements and formulated alternative solutions for cases where direct settlement was not achievable, contributing to claim resolution.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Conducted interviews and correspondence with agents and claimants to rectify errors and investigate questionable claims, ensuring claim accuracy and integrity.
- Managed daily processing of 75-100 claims to ensure accuracy and compliance.
- Assisted with mentoring new employees during and after training.
- Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting accounts.
Education
High School Diploma -
MAULDIN HIGH SCHOOL
Mauldin06-2009
Skills
- Team leadership
- Performance coaching
- Hiring and training
- Remote team management
- Process improvement
- Staff management
- Employee scheduling
- Meeting facilitation
- Customer focus
Accomplishments
- Used Microsoft Excel to develop sales tracking spreadsheets.
- Supervised team of 60 staff members.
Timeline
Team Leader Manager
LifeMD
09.2023 - Current
Customer Service/Sales Representative
LIFE MD
10.2020 - 09.2023
Sales Support Coordinator
SPECTRUM
11.2014 - 01.2020
Capacitor Settlement Agent
ALORICA
01.2012 - 06.2014
High School Diploma -
MAULDIN HIGH SCHOOL