Dominique Harris
Durant,OK
Summary
Dynamic Hospitality Professional with extensive experience at Applebee's Grill + Bar, excelling in Customer Service and Team Collaboration. Proficient in POS Software, effectively enhancing guest satisfaction through strong communication and multitasking. Proven track record of maintaining high cleanliness standards and fostering a welcoming atmosphere in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Applebee's Grill + Bar
10.2025 - Current
- Enhanced guest experiences by greeting and seating them promptly.
- Increased table turnover by optimizing reservation management and coordination.
- Streamlined communication between servers and guests to fulfill preferences efficiently.
- Maintained cleanliness and organization of the dining area during shifts.
- Trained new hosts on operational procedures and company policies effectively.
- Reduced guest wait times through efficient management of the waitlist.
Server
Applebee's Grill + Bar
10.2025 - Current
- Enhanced guest satisfaction through prompt, friendly service and attention.
- Elevated dining experiences by providing effective menu recommendations to guests.
- Maintained a clean, organized dining area to enhance guest enjoyment.
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Accurately processed orders using point-of-sale system for efficient service.
- Adapted quickly to customer needs during peak dining hours.
Assistant Manager
Sonics Drive In
03.2024 - 10.2025
- Boosted workflow efficiency by optimizing resources and scheduling team activities.
- Enhanced onboarding experience by coordinating comprehensive training sessions for new hires.
- Reduced turnaround times through effective process improvements and streamlined operations.
- Ensured operational continuity by monitoring inventory levels and facilitating timely replenishment.
- Increased client satisfaction by analyzing feedback and implementing service enhancements.
- Cultivated a positive work environment through strong staff relationships and collaboration.
- Oversaw a team of 10+ employees, managing performance and development effectively.
Carhop
Sonic Drive In
12.2020 - 11.2021
- Achieved order accuracy by promptly delivering food and beverages to customers.
- Elevated customer satisfaction through exceptional service and swift issue resolution.
- Streamlined cash transactions by efficiently adhering to established handling policies.
- Increased sales through effective upselling and promoting daily specials to guests.
- Enhanced order preparation speed by collaborating closely with kitchen staff.
- Maintained cleanliness of carhop area to improve overall customer experience.
Education
Certificate - Computer Information Technology
Kiamichi Technology Center
Durant, OK05-2026
High School Diploma -
Denison High School
Denison, TX05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- POS software
- Guest relations
- Up-selling techniques
- Order accuracy
- Money handling
- Team leadership
- Problem-solving
- Exceptional customer service
- Strong work ethic
- Professional appearance
Certification
- ServSafe Food Handlers
- Drivers License
- Alcohol Beverage Employee License
Languages
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Host
Applebee's Grill + Bar
10.2025 - Current
Server
Applebee's Grill + Bar
10.2025 - Current
Assistant Manager
Sonics Drive In
03.2024 - 10.2025
Carhop
Sonic Drive In
12.2020 - 11.2021
Certificate - Computer Information Technology
Kiamichi Technology Center
High School Diploma -
Denison High School