Dominique Haynes
Houston,TX
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at Enterprise Holdings. Excelled in problem-solving and active listening, achieving top ranks in customer surveys. Mentored peers, significantly contributing to team performance and sales growth. Demonstrates critical thinking and peer-to-peer development skills, ensuring high-quality customer interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Counter Sales Agent
Enterprise Holdings
09.2021 - 10.2022
- Processed returns and exchanges swiftly, upholding company policies while maintaining positive relations with customers.
- Trained new hires on company procedures, product knowledge, and sales tactics to enhance overall team performance.
- Achieved sales growth through effective upselling techniques tailored to individual customer requirements.
- Contributed to increased store revenue by suggesting additional products or services based on customer preferences.
- Maintained a clean and organized workspace, ensuring a professional appearance for customers..
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Attended VIP dinners for performance
- Top Ranked for Customer Surveys
Education
Associate of Applied Science - Accounting
Kaplan University
High School Diploma -
West Jefferson High School
Harvey, LA05.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Mentor
- Peer to Peer Development
Accomplishments
- Nissan U(New Hire Training)
- Ranked Number 1 in the company Dec 23'
- New Hire Chat
- Greenlight Pilot Team
- Ranked in the Top 15
- Mentor
- Chat Captain
Timeline
Customer Service Representative
Enterprise Holdings
10.2022 - Current
Counter Sales Agent
Enterprise Holdings
09.2021 - 10.2022
Associate of Applied Science - Accounting
Kaplan University
High School Diploma -
West Jefferson High School