Dominique Huerta Ford
Danville,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
OSF Sacred Heart Medical Center
Danville, IL
05.2024 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Receptionist
Riverview Pediatrics
Danville
05.2023 - 05.2024
- Worked full time hours as a front desk receptionist
- Also assisted in rooming and triaging patients
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Assistant Manager
AT&T / Mobile Tel
Danville
11.2020 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Warehouse Associate
AutoZone
Danville
09.2019 - 07.2020
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Direct Support Professional
ResCare
Danville
05.2018 - 12.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Sales Associate
Burlington Stores
Danville
02.2017 - 06.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Applied Science - Medical Assisting
Danville Area Community College
Danville, IL05-2025
High school or equivalent -
Danville High School
Danville, IL12.2016
Skills
- HIPAA Compliance
- Medical Charting
- Medical Office Administration
- Payment Collection
- Medical Terminology
- Insurance Verification
- EMR / EHR
- Appointment Setting
- Proficient in [Software]
- Front Desk Operations
- Behavioral Management
- Care Delivery
- Client Documentation
- Electrocardiography (EKG)
- Vitals monitoring
- Wound Care
Certification
- CPR
- Driver's license
Timeline
Medical Assistant
OSF Sacred Heart Medical Center
05.2024 - Current
Medical Receptionist
Riverview Pediatrics
05.2023 - 05.2024
Assistant Manager
AT&T / Mobile Tel
11.2020 - 01.2023
Warehouse Associate
AutoZone
09.2019 - 07.2020
Direct Support Professional
ResCare
05.2018 - 12.2019
Sales Associate
Burlington Stores
02.2017 - 06.2018
Associate of Applied Science - Medical Assisting
Danville Area Community College
High school or equivalent -
Danville High School