Dominique Johnson
Augusta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Convergent Outsourcing
Augusta, GA
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Remodel Associate
Walmart
Watertown, NY
06.2019 - 10.2019
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
Customer Service Representative
Concentrix
Watertown, NY
12.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Burger King
Lawton, OK
10.2017 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Fsnb
Lawton, OK
02.2016 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Kmart
Lawton, OK
09.2015 - 12.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
McDonald's
Columbia, SC
05.2013 - 08.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Security
United Event Services
Columbia, SC
08.2012 - 11.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Backroom Associate
The Christmas Tree Shops
Augusta , GA
04.2011 - 12.2011
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Assistant
Dfacs
Miami, FL
07.2010 - 09.2010
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Cashier
Dollar General
Copperas Cove, TX
04.2009 - 04.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Soldier
Army National Gaurd
Killeen, TX
12.2007 - 08.2008
- Secured and protected military property, assets and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
Associate of Science - Business Administration
Miller-Motte Technical College
Augusta, GA04.2022
GED -
Ged Plus Program
Memphis, TN12.2007
Skills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Call Documentation
- Call Transfers
- Credit Card Payment Processing
- Microsoft Excel
- Microsoft Windows
- Active Listening
Timeline
Customer Service Representative
Convergent Outsourcing
02.2020 - Current
Remodel Associate
Walmart
06.2019 - 10.2019
Customer Service Representative
Concentrix
12.2018 - 07.2019
Cashier
Burger King
10.2017 - 05.2018
Customer Service Representative
Fsnb
02.2016 - 07.2017
Cashier
Kmart
09.2015 - 12.2015
Cashier
McDonald's
05.2013 - 08.2014
Security
United Event Services
08.2012 - 11.2012
Backroom Associate
The Christmas Tree Shops
04.2011 - 12.2011
Assistant
Dfacs
07.2010 - 09.2010
Cashier
Dollar General
04.2009 - 04.2010
Soldier
Army National Gaurd
12.2007 - 08.2008
Associate of Science - Business Administration
Miller-Motte Technical College
GED -
Ged Plus Program
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