Dominique Kantzelis
Hyannis ,MA
Summary
Dynamic manager and owner at Mitrokostas Co., Inc., adept at enhancing customer satisfaction and driving team performance. Leveraged decision-making skills to implement quality control measures, resulting in improved product consistency. Successfully resolved conflicts and maintained a productive environment, ensuring operational efficiency and budget adherence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager/Owner
Mitrokostas Co., Inc.
05.1993 - Current
- Analyzed performance data to identify areas for process enhancement and cost reduction.
- Coordinated cross-functional teams to implement strategic initiatives successfully.
- Implemented quality control measures that improved product consistency and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Business Management
Merrimack College
North Andover, MA05.1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Leadership: Was elected president of PTO and was an active member of the vision committee at St. George Greek Orthodox Church.
- Community service: Was awarded for volunteer work and organized a successful Auction and Golf Tournament for St. Francis Xavier Preparatory School.
Certification
Medical Terminology
TIPS
Serve Safe
Allergy Awareness
CPR
Timeline
Manager/Owner
Mitrokostas Co., Inc.
05.1993 - Current
Bachelor of Science - Business Management
Merrimack College