Dominique Livingston
Dallas
Summary
Organized and detail-oriented mortgage professional with more than 11 years of experience in financial services and product management. Experienced in evaluating product performance, analyzing consumer trends, conducting user research, and driving cross-functional initiatives. Skilled in creating detailed user stories for issues and enhancements, managing backlogs, and translating business needs into technical solutions that improve product performance and user experience.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Product Manager II
Mr. Cooper DBA Rocket Mortgage
Dallas
12.2025 - Current
- Evaluate product performance and identify optimization opportunities
- Create detailed user stories for product issues and system enhancements
- Partner with engineering and stakeholders to prioritize backlog initiatives
- Identify consumer behaviors and trends to inform product strategy
- Provide recommendations on product launch strategies and feature rollouts
- Gather and analyze internal employee feedback to drive system improvements
- Prepare reports and executive-level presentations
- Conduct user research and translate findings into actionable product enhancements
- Forecast product performance and track KPIs
Product Management Analyst II
Mr. Cooper
Dallas
07.2023 - 12.2025
- Evaluated product performance and recommended improvements
- Identified consumer behaviors and market trends
- Granted and managed system access
- Provided recommendations on product launch strategies
- Gathered and analyzed internal employee feedback
- Prepared reports and presentations
- Conducted user research
- Forecasted product performance
Research Analyst II
Mr. Cooper
Dallas
08.2018 - 07.2023
- Provided written resolutions to customers and researched servicing concerns
- Managed multiple intake inboxes for customer inquiries
- Collaborated cross-functionally with loan boarding and servicing teams
- Conducted in-depth research for loan adjustments
Resolution Expert
Mr. Cooper
Dallas
04.2018 - 08.2018
- Created repayment plans to collect on default balances
- Validated loan occupancy status in compliance with mortgage regulations
- Analyzed financial status, credit, and property evaluations
Escalation Supervisor
Mr. Cooper
Dallas
10.2017 - 04.2018
- Assisted internal customers with escalated issues
- Reduced repeat calls through root cause analysis
- Monitored call center performance and after-call work efficiency
Customer Service Team Leader
Mr. Cooper
Dallas
10.2015 - 10.2017
- Led mortgage servicing support team and coached agents
- Built partnerships across departments to resolve escalations
- Strengthened customer relationships through effective communication
Education
Associate of Science -
Lane College
Skills
- User Story Creation
- Road mapping and Backlog Prioritization
- Data Analysis
- User Research
- KPI Tracking & Forecasting
- Cross-Functional Collaboration
- Microsoft Office & Excel
- CMOD 20 Build out
- Grant system access
Timeline
Product Manager II
Mr. Cooper DBA Rocket Mortgage
12.2025 - Current
Product Management Analyst II
Mr. Cooper
07.2023 - 12.2025
Research Analyst II
Mr. Cooper
08.2018 - 07.2023
Resolution Expert
Mr. Cooper
04.2018 - 08.2018
Escalation Supervisor
Mr. Cooper
10.2017 - 04.2018
Customer Service Team Leader
Mr. Cooper
10.2015 - 10.2017
Associate of Science -
Lane College