Dominique London
Columbus,OH
Summary
Proven leader in pharmacy operations, adept at workflow optimization and fostering customer satisfaction. Excelled in streamlining processes and team training, enhancing service quality and efficiency. Skilled in data entry and prioritization, achieving significant improvements in inventory management and patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Hims & Hers
02.2024 - Current
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Lead Pharmacy Technician
CVS Pharmacy
02.2024 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Lead Pharmacy Technician
Synchrony Pharmacy
05.2023 - 02.2024
- Supervised 12+ pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
- Managed opening and closing duties for pharmacy.
Inventory Specialist
Cvs Pharmacy
09.2021 - 12.2023
- Improved efficiency in the pharmacy by optimizing storage organization and maintaining an up-to-date database of medication locations.
- Participated in continuous improvement efforts, identifying opportunities for enhancing inventory processes and implementing best practices.
- Optimized space utilization within the pharmacy storage areas, allowing for better organization and easy access to medications when needed.
- Performed data entry and completed proper paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Service Representative
Kemba Financial Credit Unoin
08.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Supervisor, Rx
CVS Pharmacy
06.2016 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Completed point of sale opening and closing procedures.
- Operated POS cash register and equipment to collect payments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Science - Computer Science And Programming
Columbus State Community College
Columbus, OH06.2026
Skills
- Workflow Optimization
- Data Entry
- Customer Service
- Prioritization and Organization
- Attention to Detail
- Operations Support
- HIPAA
- Office 365 management
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Certified Pharmacy Technician
Hims & Hers
02.2024 - Current
Lead Pharmacy Technician
CVS Pharmacy
02.2024 - Current
Lead Pharmacy Technician
Synchrony Pharmacy
05.2023 - 02.2024
Inventory Specialist
Cvs Pharmacy
09.2021 - 12.2023
Customer Service Representative
Kemba Financial Credit Unoin
08.2020 - 09.2021
Shift Supervisor, Rx
CVS Pharmacy
06.2016 - 08.2020
Associate of Science - Computer Science And Programming
Columbus State Community College
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
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