Dominique Mancillas
San Antonio,TX
Summary
Dynamic Ophthalmology Clinic Supervisor at Tripler Army Medical Center with a proven track record in clinical leadership and operational management. Enhanced patient care through efficient scheduling and streamlined processes, while mentoring staff to foster professional growth. Proficient in electronic health records, ensuring HIPAA compliance and optimal patient outcomes.
Overview
10
10
years of professional experience
Work History
Ophthalmology Clinic Supervisor
Tripler Army Medical Center
07.2022 - 04.2025
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Mentored junior staff members, fostering professional growth and development within the team.
- Managed daily operations of 15-person clinic supporting approximately 150 patients per week.
- Oversaw budget management, optimizing resource allocation while maintaining quality standards.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
Optometry Technician
Kenner Army Health Clinic
07.2019 - 07.2022
- Maintained a clean and organized work environment, adhering to strict hygiene standards for optimal patient safety.
- Performed routine equipment maintenance, prolonging lifespan and avoiding costly repairs or replacements.
- Collaborated with the office management team to implement new procedures for better patient experience.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Participated in professional development opportunities, staying current on industry trends and advancements in optometric technology.
- Assisted optometrists with complex cases, ensuring accurate diagnoses and treatment plans.
- Worked closely with opticians to ensure accurate prescription eyewear orders for patients'' specific needs.
- Enhanced patient care by providing thorough pre-testing and comprehensive eye examinations.
- Educated patients on proper contact lens use and care, preventing complications from improper handling.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Carpentry and Masonry Specialist
Army Engineers Corps
02.2015 - 07.2019
- Utilized diverse range of tools and equipment to effectively execute carpentry tasks, increasing overall productivity rates.
- Provided exceptional customer service by addressing concerns and answering questions throughout the construction process, leading to repeat business and referrals.
- Consistently met tight deadlines through effective time management skills and prioritization of tasks based on urgency levels.
- Assisted in the design and execution of custom carpentry projects, ensuring individualized solutions to meet client needs.
Education
Associate Of Applied Science - General Studies
Hawai’i Pacific University
Honolulu, HISkills
- Clinical leadership
- HIPAA compliance
- Effective communication
- Training and mentoring
- Onboarding and coaching
- Operational management
- Patient care coordination
- Appointment scheduling
- Proficient in software
Timeline
Ophthalmology Clinic Supervisor
Tripler Army Medical Center
07.2022 - 04.2025
Optometry Technician
Kenner Army Health Clinic
07.2019 - 07.2022
Carpentry and Masonry Specialist
Army Engineers Corps
02.2015 - 07.2019
Associate Of Applied Science - General Studies
Hawai’i Pacific University