Hi, I’m
Dominique McGuffin
Customer service experience
Longmont,CO
Summary
Dynamic professional with a proven track record at Nordstrom Rack, excelling in customer service and complaint resolution. Skilled in cash handling and upselling techniques, I thrive in fast-paced environments, consistently enhancing team productivity and fostering positive relationships. Committed to quality and safety, I deliver exceptional results while maintaining high standards. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
14
years of professional experience
Work History
Nordstrom Rack
Sales Experience/Sales Floor
08.2025 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Taco Bell
Team Member
02.2025 - 05.2025
Job overview
- Enhanced team's output through effective collaboration.
- Rotated through series of different stations based on team needs.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained positive working relationship with fellow staff and management.
- Addressed customer needs, responding to specific requests.
- Upheld high standards of productivity and quality in operations.
7-eleven
Cashier
05.2022 - 07.2024
Job overview
- Used suggestive selling techniques to promote add-on sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
Elwood Staffing
Temp Worker
06.2020 - 03.2022
Job overview
- I was assigned to different companies, most of which were temporary jobs.
- Customer service, inbound calls, warehouse, manufacturing.
- Experience in shipping and receiving.
- Experience in quality control.
- Resolved customer issues over the phone for companies including Nautica, Aeropostale, and Lucky Brand.
Walgreens
Cosmetics Sales Representative
02.2012 - 03.2013
Job overview
- Suggested additional items that would complement customer purchases.
- Greeted customers in store and provided product information.
- Answered customer inquiries regarding product features, pricing, and availability.
- Demonstrated proper use of all cosmetics products in store setting.
- Assisted with inventory management by restocking shelves and tracking sales figures.
Education
Front Range Community CollegeLongmont, CO
Associate of Science from Psychology
Olde Columbine High SchoolLongmont, CO
GED
05.2010
Skills
- Resolved customer complaints through effective communication and problem-solving techniques Assisted in maintaining cleanliness of areas and facilities Supported safety protocols to ensure a secure environment Provided product knowledge to enhance customer experience Offered technical support to address user issues Handled cash transactions accurately and efficiently Performed data entry tasks with precision Mediated conflicts to achieve satisfactory resolutions Followed instructions diligently to complete tasks Managed call center operations to deliver quality service Utilized upselling techniques to increase sales Operated point-of-sale systems effectively Conducted quality inspections to maintain standards Demonstrated attention to detail in all tasks Utilized computer skills to streamline processes Delivered exceptional customer service to enhance satisfaction
Timeline
Sales Experience/Sales Floor
Nordstrom Rack
08.2025 - Current
Team Member
Taco Bell
02.2025 - 05.2025
Cashier
7-eleven
05.2022 - 07.2024
Temp Worker
Elwood Staffing
06.2020 - 03.2022
Cosmetics Sales Representative
Walgreens
02.2012 - 03.2013
Front Range Community College
Associate of Science from Psychology
Olde Columbine High School
GED