Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Montrond

Beaverton,OR

Summary

Dynamic professional with extensive experience in staff management and cash handling at Starbucks. Proven track record in employee training and fostering a positive work environment, enhancing team performance and customer satisfaction. Adept at inventory control and maintaining workplace safety, ensuring operational excellence during peak hours.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

Starbucks
Tualatin, Oregon
07.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Bartender

Red Robin
Tigard, Oregon
02.2018 - 07.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Barista

Starbucks
Portland, Oregon
02.2017 - 07.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Department Lead

Orchard Supply Hardware LLC
Sunnyvale, California
03.2013 - 01.2017
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Led team of 25 to achieve high performance standards through consistent coaching and feedback.

Guest Service Representative

Portland Timbers
Portland, Oregon
07.2009 - 04.2012
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Head Hostess

Red Lobster
Tigard, Oregon
02.2009 - 07.2011
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

High School Diploma -

Lakeridge High School
Lake Oswego, OR
06.2012

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Staff development
  • Inventory control and record keeping
  • Positive attitude
  • Inventory counts

Timeline

Shift Supervisor

Starbucks
07.2021 - Current

Bartender

Red Robin
02.2018 - 07.2021

Barista

Starbucks
02.2017 - 07.2018

Department Lead

Orchard Supply Hardware LLC
03.2013 - 01.2017

Guest Service Representative

Portland Timbers
07.2009 - 04.2012

Head Hostess

Red Lobster
02.2009 - 07.2011

High School Diploma -

Lakeridge High School

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Dominique Montrond