Knowledgeable Telemarketer offering three years' experience in the field. Friendly, adaptable and passionate about always improving.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Freedom Caregivers
05.2022 - Current
Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Customer Service Representative
DiRAD Technologies
04.2020 - 10.2021
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Telemarketer
Opinion Access Corporation
04.2011 - 02.2014
Recorded and updated customer information in online systems.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Conducted database research to identify potential leads and determine contact information.