Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Norris

Albany,NY

Summary

Knowledgeable Telemarketer offering three years' experience in the field. Friendly, adaptable and passionate about always improving.

Overview

13
13
years of professional experience

Work History

Home Health Aide

Freedom Caregivers
05.2022 - Current
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.

Customer Service Representative

DiRAD Technologies
04.2020 - 10.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Telemarketer

Opinion Access Corporation
04.2011 - 02.2014
  • Recorded and updated customer information in online systems.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Conducted database research to identify potential leads and determine contact information.

Education

High School Diploma -

Stepping Stone High School
Odessa, FL
08.2018

Skills

  • Scripted Calls
  • Outbound and inbound calls
  • Product and service knowledge
  • Strategic Decision-Making

Timeline

Home Health Aide

Freedom Caregivers
05.2022 - Current

Customer Service Representative

DiRAD Technologies
04.2020 - 10.2021

Telemarketer

Opinion Access Corporation
04.2011 - 02.2014

High School Diploma -

Stepping Stone High School
Dominique Norris