Dominique Palmer
Houston,TEXAS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dynasty Home Buyers
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Brayland Properties
08.2015 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Operator
Phillips 66
01.2013 - 08.2017
- Kept accurate records of defective units or products.
- Inspected machine parts with measuring tools.
- Fed raw materials into machines.
- Set up machines to start production cycles and controlled machine settings.
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2002
Skills
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Order and Refund Processing
Timeline
Customer Service Representative
Dynasty Home Buyers
04.2018 - Current
Customer Service Representative
Brayland Properties
08.2015 - 04.2018
Operator
Phillips 66
01.2013 - 08.2017
High School Diploma -
Dickinson High School
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