Dominique Palmer

Assisted customers with inquiries about lawn-care plans, products, and services through phone, email, live chat, and voicemail, ensuring prompt and accurate support.

• Educated customers on fertilizer types, application timing, grass seed selection, and lawn-care recommendations based on their individual needs
• Used GPS-based mapping software to accurately measure and map customer properties when customers questioned automated lawn-size estimates.

Addressed member inquiries related to medical, dental, vision, and OTC card benefits, ensuring access to necessary resources for additional support.

Evaluated member transactions involving declined OTC benefit cards by assessing item eligibility and providing guidance on acceptable products under their benefit plans.

• Operated material handling equipment to efficiently transport and organize inventory.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.

Stocked shelves and organized merchandise on pallets. Operated pallet jack to transport products to designated departments. Unloaded trucks and sorted shipments by department. Staged merchandise for department associates. Broke down boxes and maintained cleanliness in stock room and sales floor.

• Prepared high-quality sandwiches according to customer specifications and company standards.

• Processed customer transactions efficiently using POS systems

• Greeted customers entering store and responded promptly to customer needs.
• Processed customer transactions efficiently using POS systems.