Dominique Pina
Marysville,WA
Summary
Detail-oriented and client-focused professional with experience in investigations, compliance, and high-volume case management. Proven ability to conduct interviews, gather and verify information, and make accurate determinations in complex situations. Strong communicator with experience supporting diverse populations, maintaining confidentiality, and navigating sensitive conversations. Thrives in fast-paced, standardized work environments requiring multitasking, adaptability, and attention to detail. Bilingual and committed to helping individuals and families access essential services.
Overview
11
11
years of professional experience
Work History
Human Resources Associate Partner
Amazon
Arlington, WA
08.2023 - 04.2026
- Conduct 500+ investigations annually by interviewing individuals, gathering and reviewing information, and determining appropriate outcomes
- Interpret and apply policies and procedures to ensure accurate, unbiased, and compliant decision-making
- Utilize internal systems to process case actions and maintain detailed, timely, and confidential records
- Gather and analyze data, documentation, and reports to verify information and support determinations
- Communicate effectively with individuals in sensitive or high-stress situations, ensuring understanding and professionalism
- Navigate multiple priorities in a fast-paced environment, maintaining accuracy despite frequent interruptions
- Collaborate with internal teams to resolve issues and ensure consistent application of policies and procedures
Collections Representative
Genesis Credit Management / IQ Data International / Action Local
Everett, WA
03.2015 - 08.2023
- Managed a high-volume caseload, reviewing financial information to assess client circumstances and determine appropriate resolutions
- Conducted detailed client interviews to gather, verify, and evaluate financial and personal information
- Communicated with diverse populations, including individuals in difficult situations, to explain options and next steps clearly
- Processed accounts and case actions in accordance with regulatory and company requirements
- Maintained accurate, compliant documentation while handling sensitive financial situations with professionalism and empathy
- Applied policies and procedures to resolve complex cases while remaining objective and free from personal bias
- Prioritized and managed multiple tasks in a fast-paced environment while meeting productivity and accuracy standards
Education
High School Diploma -
Skagit Valley College
Skills
Eligibility Determination Client Interviewing Case Management Policy Interpretation
Data Review & Verification Documentation & Compliance Case Processing Systems
Conflict Resolution Customer Service Problem Solving Bilingual Communication
Time Management Multitasking Adaptability
- Systems: Microsoft Excel, Word, Outlook Case Documentation Systems
Accomplishments
PXT Service Excellence Award for Northwest Region 2025
Languages
Spanish
English
Timeline
Human Resources Associate Partner
Amazon
08.2023 - 04.2026
Collections Representative
Genesis Credit Management / IQ Data International / Action Local
03.2015 - 08.2023
High School Diploma -
Skagit Valley College