Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Pruitt

Summary

Results-driven customer representative with extensive experience in the home care sector. Skilled in conflict resolution and proactive communication, I excel at ensuring clients feel heard and valued. My goal is to improve patient experiences while collaborating with healthcare teams to deliver outstanding service and care. Enthusiastic and dedicated customer service representative with a proven track record of exceeding customer expectations. Skilled in effective communication, conflict resolution, and problem-solving, ensuring a seamless experience for clients. Passionate about utilizing feedback to enhance processes and elevate service standards.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2027
2027
years of professional experience
2005
2005
years of post-secondary education

Work History

Customer Service Representative

Trans inc
07.2025 - Current
  • Assisted customers with inquiries and product information.
  • Resolved customer complaints efficiently and professionally.
  • Processed orders and returns using company software systems.
  • Schedule appointments with tech

Customer Service Representative Team Lead

Internal Revenue Service, IRS
04.2024 - 04.2025

  • Coordinated training sessions for new hires on IRS policies and procedures.

  • Managed daily operations to ensure excellent customer service standards were met.
  • Analyzed customer feedback to identify trends and recommend solutions proactively.
  • Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.

Career start

Food service worker
11.2022 - 04.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained cleanliness of kitchen and dining areas throughout shifts.
  • Prepared and served food items following safety and sanitation guidelines.
  • Collaborated with team members to ensure efficient service flow.

Tax Preparer| Seasonal

Jackson Hewitt
10.2024 - 03.2025
  • Prepared and filed federal and state tax returns for diverse clients.
  • Reviewed client documents for accuracy and compliance with tax regulations.
  • Assisted clients in understanding their tax obligations and filing requirements.
  • Utilized tax preparation software to streamline return processing and documentation.

Customer Service Representative

Selective staffing ,/watts
09.2023 - 02.2025
  • Assisted customers with inquiries and product information.
  • Resolved customer complaints efficiently and professionally.
  • Processed orders and returns using company software systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food Service Worker

Career Start
11.2022 - 05.2023
  • Prepared and served food items following safety and sanitation guidelines.
  • Maintained cleanliness of kitchen and dining areas throughout shifts.
  • Assisted customers with menu selections and dietary restrictions.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Certified Nursing Assistant

Freedom Care
01.2017 - 09.2022
  • Assisted patients with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff.
  • Recorded patient information accurately in electronic health records.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Observed and reported unusual symptoms and changes to charge nurse.

Certified Nursing Assistant

Freedom Care

Education

Bennett High
Usa

Skills

  • Software
  • Centrix software
  • Punctual
  • Good Energy
  • Well-mannered
  • Fast learner
  • Analytical thinking
  • Active listening
  • Proactivity
  • Self-motivated
  • Safe Environment Creation
  • Enhances Customer Experiences
  • Service-Oriented
  • Care Documentation
  • Food Preparation
  • Communication Skills

Timeline

Customer Service Representative

Trans inc
07.2025 - Current

Tax Preparer| Seasonal

Jackson Hewitt
10.2024 - 03.2025

Customer Service Representative Team Lead

Internal Revenue Service, IRS
04.2024 - 04.2025

Customer Service Representative

Selective staffing ,/watts
09.2023 - 02.2025

Career start

Food service worker
11.2022 - 04.2025

Food Service Worker

Career Start
11.2022 - 05.2023

Certified Nursing Assistant

Freedom Care
01.2017 - 09.2022

Certified Nursing Assistant

Freedom Care

Bennett High
Dominique Pruitt