Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dominique Reynolds

Newark NJ,NJ

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

SMERF & Entertainment Sales Manager

IHG Holiday Inn
08.2023 - Current
  • Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
  • Improved business processes to increase productivity and align channel sales department with organization.
  • Met and exceeded targets and growth metrics within assigned partner accounts.
  • Assessed, clarified and validated partner needs to nurture relationships and achieve success.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Sales Manager

Embassy Suites by Hilton
07.2021 - 05.2023
  • Plan, implement and manage overall hotel daily operations
  • Con dust hotel budgeting and financial planning
  • Plan and organize hotel activities to drive sales
  • Manage and monitor hotel expenses
  • Manage and track hotel inventory
  • Plan and implement marketing campaigns with marketing teams
  • Build and maintain strong relationships with visitors and clients
  • Build relationships with vendors
  • Suggest and implement new ideas
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Drove sales by developing multi-million dollar contract sales.

Assistant General Manager

AGM, Extended Stay Hotels
12.2018 - 06.2021
  • Including training and supervising Front Desk teams
  • Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw computer database and physical filing systems.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Bachelor's degree - Business Management

University of Phoenix
Jersey City, NJ
05.2022

Skills

  • Guest Relations Experience (4 years)
  • Profit & Loss
  • Forecasting
  • CRM Software
  • Merchandising
  • Events management (5 years)
  • Exceptional interpersonal communication skills, both written and verbal
  • Strong ability to effectively multi-task in a fast-paced office environment, Motivated towards achieving
  • Energetic work attitude and team
  • Sales Quota Management
  • Salesforce Software
  • Prospecting and Cold Calling
  • Advertising Campaigns
  • Operating Procedures and Policies
  • Strategic Planning
  • Revenue Management
  • Group Bookings
  • Customer Service Process Improvement
  • Recovery Techniques
  • Accounts Payable and Accounts Receivable
  • Performance Management
  • Sales Team Training
  • KPI Tracking
  • Client Relationship Management

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

SMERF & Entertainment Sales Manager

IHG Holiday Inn
08.2023 - Current

Sales Manager

Embassy Suites by Hilton
07.2021 - 05.2023

Assistant General Manager

AGM, Extended Stay Hotels
12.2018 - 06.2021

Bachelor's degree - Business Management

University of Phoenix

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Dominique Reynolds