Dominique Richardson
Customer Service Rep
Forney,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Member Advocate (Remote)
Everise (United Heath Care M&R Dept)
Dallas, TX
10.2024 - 01.2026
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered phone calls and messages for Medicare Retirees dual advantage plan, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
Shipping and Receiving Lead
Greyhound: Bus Station
Dallas , TX
06.2015 - 04.2022
- Compiled detailed reports encompassing inventory levels, shipment tracking information, and other relevant data.
- Inspected containers for damages or discrepancies prior to accepting them from carriers.
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Supported clients in resolving technical issues related to different modes of freight forwarding such as air, ocean, and ground transportation.
- Maintained high standards of quality control throughout the entire shipping and receiving process.
Warehouse Packer
Printing Solutions
Dallas, TX
09.2012 - 05.2015
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Labeled boxes, containers, and pallets for shipment purposes.
- Transported goods between different departments using material handling equipment.
- Followed safety protocols while operating machinery such as conveyors and hoists.
Education
Associate of Science - Information Technology Project Management
08-2010
Skills
- Barcode scanning
- Warehouse Safety
- Stock Rotation
- Member Enrollment
- Warehouse Operations
- Quality Control
- Shipping/ Order documentation
- ERP/ CRM systems
- Registration management
- Flexible schedule
- Insurance billing
- Quality assurance
- System updating
- HIPAA compliance
- Referral coordination
- Phone and email etiquette
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Advocate (Remote) - Everise (United Heath Care M&R Dept)
10.2024 - 01.2026
Shipping and Receiving Lead - Greyhound: Bus Station
06.2015 - 04.2022
Warehouse Packer - Printing Solutions
09.2012 - 05.2015
University of California - Los Angeles - Associate of Science, Information Technology Project Management