Dominique Roberts
DeSoto,TX
Summary
Proven leader with engaging demeanor and success working in most demanding environments. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Creative Business Owner with exceptional background spent in tax preparation.
Overview
19
19
years of professional experience
1
1
Language
Work History
Business Owner
Devine True Tax LLC
DeSoto
12.2022 - Current
- Responsible for submitting tax forms on behalf of clients to pay appropriate amount and maximize client's return
- Interviewing clients about their income and expenses, auditing account details and acting as liaison between clients and IRS.
- Established strong customer relationships through excellent communication and attentive service.
Tax Preparer (Seasonal)
Real Tyme Tax Solutions
12.2020 - 09.2022
- Responsible for submitting tax forms on behalf of clients to pay the appropriate amount and maximize the client's return
- Interviewing clients about their income and expenses.
Customer Service Representative
Bank of America
Fort Worth
12.2016 - 03.2022
- Assist with credits and debits from various banking products
- Advise on how to setup online banking accounts, schedule bill payments, transfer funds, reset passcodes, usernames and many other online activities.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Authorizing and Appointing Agent
Maximus/Manpower
Irving
10.2015 - 04.2016
- Informing veterans of authorizations for various test and procedures
- Scheduling appointments for veterans with outside providers for services VA does not provide
- Confirming appointments with both provider and veteran
- Ensuring that veterans are seen within 30 days of authorization.
Customer Service Specialist (Inbound)
Capital One Bank
Irving
01.2013 - 10.2015
- Assist customers with banking needs such as transaction history, balances, pay offs, mortgage loan payments, fee refunds and etc
- Managed high call volume while maintaining courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
Customer Service Specialist (Inbound)
Metlife & Greentree
01.2012 - 01.2013
- Assist homeowners with making mortgage payments and setting up payment arrangements
- Answered any inquiries regarding mortgage contract, escrow, interest, insurance claims, and payoffs
- GTA, LPS, USCe and Citrix were systems that I utilized to locate mortgages
- Collect on mortgage accounts that were 30 days delinquent.
Medical Assistant
TNT Home Health
Irving
08.2005 - 11.2011
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Mentor /Cycle Counter/ Inductor
Walgreens Distribution Center
06.2006 - 10.2010
- Cycle counting, trained new employees of their job duties and responsibilities
- Used RF Scan gun to input various store orders into the database for precise picking to be shipped.
Education
High school diploma -
Winfrey Academy of Dallas
Dallas, TX05.2003
Skills
- First call resolution
- Team Player
- MS Word
- MS Office
- Outlook
- Excel
- Ability to empathize with clients
- Use of dual monitors
- Ability to navigate multiple systems
- Appointing and scheduling
Timeline
Business Owner
Devine True Tax LLC
12.2022 - Current
Tax Preparer (Seasonal)
Real Tyme Tax Solutions
12.2020 - 09.2022
Customer Service Representative
Bank of America
12.2016 - 03.2022
Authorizing and Appointing Agent
Maximus/Manpower
10.2015 - 04.2016
Customer Service Specialist (Inbound)
Capital One Bank
01.2013 - 10.2015
Customer Service Specialist (Inbound)
Metlife & Greentree
01.2012 - 01.2013
Mentor /Cycle Counter/ Inductor
Walgreens Distribution Center
06.2006 - 10.2010
Medical Assistant
TNT Home Health
08.2005 - 11.2011
High school diploma -
Winfrey Academy of Dallas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse