Dominique Robinson

Lead daily operations and client engagement at Maygel Coronel’s first U.S. boutique, ensuring a luxury experience aligned with the brand’s resortwear identity. Specialize in cultivating relationships with high-net-worth and VIP clientele through personalized styling, exclusive previews, and private appointments. Utilize clienteling techniques to track preferences and elevate service, resulting in increased client retention and sales. Collaborate with corporate and creative teams to align in-store experiences with brand vision and seasonal campaigns. Oversee staff training, visual merchandising, and inventory management to maintain operational excellence.

• Adapted quickly to changing nightlife needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
• Enhanced guest experience by efficiently managing table reservations and seating arrangements.
• Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
• Developed strong rapport with guests, leading to a high rate of return clients.
• Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
• Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when short staffed.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.