Dominique Roriex
Spring Hill,TN
Summary
Dynamic professional with a proven track record at Thriveworks Counseling and Coaching, excelling in client relations and enrollment efficiency. Skilled in data entry and active listening, I foster teamwork and drive results, enhancing client satisfaction and team performance. Recognized for streamlining processes and developing innovative solutions to meet organizational goals.
Overview
12
12
years of professional experience
Work History
Licensed Enrollment Agent
Thriveworks Counseling And Coaching
11.2021 - 03.2025
- Streamlined the enrollment process by maintaining accurate records and ensuring timely submission of documents.
- Conducted thorough research on available insurance plans, enabling informed recommendations to clients based on their individual needs.
- Collaborated with other licensed enrollment agents to share best practices and develop innovative solutions for improving overall efficiency and client satisfaction.
- Managed a high volume of inbound calls from prospective clients seeking assistance with the enrollment process, efficiently handling inquiries in a professional manner.
- Developed strong relationships with healthcare providers, ensuring a seamless and efficient enrollment experience for clients.
Team Lead
Thriveworks Counseling And Coaching
11.2021 - 03.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Human Resources Manager
Reformation
08.2019 - 09.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Store Manager
Cottonwood Financial
07.2014 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Associate Sales Manager
Bath & Body Works
02.2013 - 07.2014
- Continuously enhanced product knowledge staying updated latest industry developments trends facilitated persuasive presentations prospects/customers alike.
- Exceeded quarterly sales targets consistently through strategic planning, diligent prospecting, and effective closing techniques.
- Organized weekly sales meetings to review progress towards goals, discuss challenges faced by the team members and strategize on action plans moving forward.
- Managed a team of sales associates, providing coaching and feedback to improve individual performance and overall department success.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master of Science - Mental Health Counseling
Walden University
Minneapolis, MN09-2027
Bachelor of Science - Healthcare
South University Savannah
GA09-2022
Skills
- Goal oriented
- Effective time management
- Data entry proficiency
- Time management
- Working from home
- New agent training
Timeline
Licensed Enrollment Agent
Thriveworks Counseling And Coaching
11.2021 - 03.2025
Team Lead
Thriveworks Counseling And Coaching
11.2021 - 03.2025
Human Resources Manager
Reformation
08.2019 - 09.2021
Store Manager
Cottonwood Financial
07.2014 - 08.2019
Associate Sales Manager
Bath & Body Works
02.2013 - 07.2014
Master of Science - Mental Health Counseling
Walden University
Bachelor of Science - Healthcare
South University Savannah