Dominique Santos
Windsor,California
Summary
Dynamic Lead Manager with a proven track record at Downtown Street Team, excelling in operations management and team leadership. Spearheaded community outreach initiatives, enhancing local engagement and streamlining processes, resulting in improved service delivery. Adept at problem resolution and fostering collaboration, driving significant operational improvements.
Overview
11
11
years of professional experience
Work History
Lead Manager
Downtown Street Team
11.2024 - 04.2025
- Led team in executing community outreach initiatives to increase local engagement.
- Developed training programs to enhance staff performance and service delivery.
- Coordinated logistics for events, ensuring efficient resource allocation and utilization.
- Implemented process improvements that streamlined operations and reduced response times.
Cashier Assistant
McDonald's
06.2017 - 01.2018
- Assisted customers with order placement and inquiries, enhancing overall service experience.
- Operated cash register efficiently, ensuring accurate transaction processing.
- Maintained cleanliness and organization of work area, promoting a welcoming environment.
- Collaborated with team members to streamline service flow during peak hours.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Adapted quickly to changing customer demands, improving service response times.
Cashier
Taco Bell
07.2014 - 11.2016
- Processed customer transactions accurately using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on register operations and customer service standards.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to optimize shift workflows and reduce wait times.
- Monitored stock levels and communicated inventory needs to management effectively.
Education
No Degree -
Rolinda High School
Sacramento, CASkills
- Operations management
- Quality control management
- Data analytics
- Revenue development
- Team leadership
- Customer service
- Problem resolution
- Teamwork and collaboration
Timeline
Lead Manager
Downtown Street Team
11.2024 - 04.2025
Cashier Assistant
McDonald's
06.2017 - 01.2018
Cashier
Taco Bell
07.2014 - 11.2016
No Degree -
Rolinda High School