Dominique Scott
Covington,VA
Summary
Dynamic professional with a proven track record at USPS, excelling in customer service and safe driving. Recognized for enhancing delivery efficiency and maintaining accurate records. Skilled in route planning and package handling, fostering positive relationships with clients while ensuring compliance with postal regulations. Committed to achieving high standards in service quality.
Overview
8
8
years of professional experience
Work History
Assistant Rural Carrier
USPS, United States Postal Service
06.2021 - 03.2024
- Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
- Maintained accurate records of mail delivery for audit purposes and route adjustments.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
- Collaborated with fellow team members to address delivery issues and improve overall service quality.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
- Contributed positively to workplace culture through proactive communication and collaboration with colleagues.
Night Auditor
The Omni Homestead Resort
10.2019 - 03.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Effective written and oral communication
- Solved issues using a variety of methods and tools, including coaching and conflict resolution.
- Skilled user of Microsoft Office Suite
- Organized, analytical and project management skills
- Customer service orientation
- Experience utilizing online systems/platforms for training tracking
Bank Teller
Wells Fargo & Company
04.2016 - 09.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Bath County High School
Hot Springs, VASkills
Safe driving
Package handling
Knowledge of postal regulations
Route planning
Proficient in managing multiple tasks
Sorting mail
Address verification
Service excellence
Observation
Prioritization
Timeline
Assistant Rural Carrier
USPS, United States Postal Service
06.2021 - 03.2024
Night Auditor
The Omni Homestead Resort
10.2019 - 03.2021
Bank Teller
Wells Fargo & Company
04.2016 - 09.2020
High School Diploma -
Bath County High School
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