Dominique Smith
Akron,OH
Summary
Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Skilled in handling large daily loads without sacrificing productivity or quality. Practiced at assessing customers and redirecting objectives to close sales.
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
9
9
years of professional experience
Work History
Inbound Sales Representative
Spectrum
Akron, Ohio
09.2024 - Current
- Improved overall customer purchasing experiences to promote steady revenue.
- Presented sales pitches to clients with basic needs.
- Processed payments, refunds and exchanges quickly and efficiently.
- Participated in regular training sessions on sales techniques and best practices.
- Generated monthly reports on sales performance metrics such as revenue growth.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Cross-sold additional products and services to purchasing customers.
- Closed sales by building rapport and overcoming objections.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Responded to customer inquiries via phone, email and chat.
- Monitored competitor activities to stay ahead of competition in the market.
- Applied good listening skills to determine customer preferences and financial limits.
- Documented sales call data in company software.
Assistant Manager
Lil Ceasers
Akron, OH
04.2023 - 08.2024
- Established processes for monitoring customer satisfaction levels.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed business performance data and forecasted business results for upper management.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CNA
Private Practice
Akron, Ohio
02.2020 - 02.2023
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Reported changes in patient conditions to registered nurse or physician.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Answered patient call signals and signal lights to determine patients' needs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Representative
Dial america
Ohio, OH
05.2016 - 02.2018
- Analyzed company's expenditures and developed financial models.
- Processed customer orders and collected payment information.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Participated in training sessions designed to improve overall job performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed proposals and quotes for clients based on their specific requirements.
- Implemented strategies to take advantage of new opportunities.
- Greeted customers and responded to inquiries in a timely manner.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Education
High School Diploma -
Lawrence County High School
Lawrenceburg, TN06-2010
Skills
- High-volume call centers
- Inbound sales
- Email communication
- Persuasive communication
- Relationship building
- Call handling
- Quality assurance standards
- Lead generation
- Call decisioning
- Closing sales
- Sales quotas
- Solutions planning
- Data entry proficiency
- Data entry skills
- Sales
- Product knowledge
- Lead qualification
Timeline
Inbound Sales Representative
Spectrum
09.2024 - Current
Assistant Manager
Lil Ceasers
04.2023 - 08.2024
CNA
Private Practice
02.2020 - 02.2023
Representative
Dial america
05.2016 - 02.2018
High School Diploma -
Lawrence County High School