Dominique Spence
Sunnyside,NY
Summary
Dynamic and compassionate emerging social worker with experience in community-based settings, public service, and patient engagement. Skilled in client-centered communication, case coordination, and maintaining ethical standards, including confidentiality and professional boundaries. Demonstrated ability to support diverse populations through advocacy, resource navigation, and strengths-based approaches. Experience working with youth, individuals, and families to promote emotional well-being, independence, and access to services. Strong collaborator committed to culturally responsive practice and trauma-informed care.
Overview
10
10
years of professional experience
Work History
Police Administrative Aide
New York Police Department
Brooklyn, NY
07.2022 - Current
- Efficiently entered crime report data into police department database.
- Executed typing and filing tasks for major crimes unit on a daily basis.
- Managed incoming public calls, providing accurate information and directing to relevant personnel.
- Handled confidential information with strict adherence to protocols and discretion.
- Referred members of the public seeking assistance to appropriate city agencies.
Caregiver
Freedom Care
Brooklyn, NY
02.2020 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
College Aide
New York City Department of Health and Mental Hygiene
Brooklyn, NY
06.2019 - 05.2022
- Maintained clean and organized reception area to ensure positive visitor impressions.
- Greeted incoming visitors and customers with professionalism, offering friendly assistance.
- Pre-screened clients for health insurance eligibility and options.
- Referred clients to additional services based on individual needs.
Whole Foods Shopper
Amazon
Brooklyn, NY
01.2018 - 08.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Youth Programs Intern
Brownsville Community Justice Center
Brooklyn, NY
09.2016 - 06.2017
- Promoted academic, social, and emotional development through targeted lessons and individualized mentoring.
- Organized fundraising events by coordinating logistics, soliciting donations, and managing promotions.
- Coordinated guest speaker series addressing career exploration and mental health awareness for teens.
- Led community events including coat drives, Thanksgiving feasts, and Christmas celebrations.
- Conducted outreach initiatives to recruit youth for the next program cohort.
Education
Master of Social Work - Social Work
New York University
New York (City), NY05-2027
Bachelor of Arts - Psychology
CUNY York College
Jamaica, NY05-2025
Associate of Science - Human Services
Borough of Manhattan Community College
New York, NY01-2021
Skills
- Client-centered communication
- Trauma-informed care
- Care coordination and support
- Crisis awareness and de-escalation
- Ethical practice and confidentiality
Timeline
Police Administrative Aide
New York Police Department
07.2022 - Current
Caregiver
Freedom Care
02.2020 - 06.2024
College Aide
New York City Department of Health and Mental Hygiene
06.2019 - 05.2022
Whole Foods Shopper
Amazon
01.2018 - 08.2020
Youth Programs Intern
Brownsville Community Justice Center
09.2016 - 06.2017
Bachelor of Arts - Psychology
CUNY York College
Master of Social Work - Social Work
New York University
Associate of Science - Human Services
Borough of Manhattan Community College
Social Work Internships
Allara Health
Patient Engagement Intern
- Conducted outbound SMS and phone outreach to patients regarding appointments and care coordination
- Provided Trauma-informed Support
- Provided clear communication and support to enhance patient engagement and satisfaction
- Maintained accurate documentation of patient interactions