MARIAMA IDDIRISU

• Perform payroll duties for over 40 uniform members, including overtime, vacation and sick leave and personnel folders.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files in a Command for over 80 uniformed members.
• Organized and maintained filing systems for reports, forms, correspondence, and other materials; filed documents appropriately in accordance with established procedures.
• Entered information from crime reports into police department's database using OMNI System.
• Enhanced communication between officers and command staff by promptly distributing memos, notices, and other important information.

• Improved students' written and verbal English skills through personalized learning programs.
• Taught students study techniques and strategies for succeeding on grammar and composition tests.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

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• Managed high call volumes while providing exceptional customer support and maintaining professional composure; over 100 calls per week.
• Answered frequently asked questions and provide information about City policies and procedures, City government events and operations information.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Provided top quality customer service by adapting to each client's personal needs at Flagship Store.
• Received payment by cash, check, credit cards, or automatic debits of over 100 customers per week.
• Organized and filed shipping forms and receipt slips over 60+ orders per week.
• Bagged, boxed, and wrapped merchandise, and prepared 20+ packages for shipment per week.